Improving the Quality of Service of Etisalat Nigeria

Abstract

Quality of service is a vital performance indicator that is used in determining the efficiency of an industry in terms of services rendered. Delivering excellent service is a winning strategy. Quality service sustains customers' confidence and is essential for a competitive advantage. In telecommunication system, accessibility, retainability and connection (voice) quality are three major factors used in evaluating quality of service of an operator. Etisalat , as one of the leading telecommunication industry in Nigeria, it is expected that maximum satisfaction be derived by their customers in regards to any service(s) paid for. This paper has therefore aimed at suggesting on how to improve on the quality of services rendered by Etisalat Nigeria.

Authors and Affiliations

Okonba B. J. , Iroegbu C.

Keywords

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  • EP ID EP18575
  • DOI -
  • Views 442
  • Downloads 20

How To Cite

Okonba B. J. , Iroegbu C. (2014). Improving the Quality of Service of Etisalat Nigeria. International Journal for Research in Applied Science and Engineering Technology (IJRASET), 2(8), -. https://europub.co.uk/articles/-A-18575