THE LINKAGE OF EMPLOYEE SATISFACTION AND LOYALTY IN HOTEL INDUSTRIES OF PAKISTAN
Journal Title: Asian Economic and Financial Review - Year 2012, Vol 2, Issue 8
Abstract
Most of the hotel industries now a day facemany difficulties in making their employees satisfied. So they are failed to find out the reasons that made their workers satisfied and loyal. This study includes 13 variables of employee satisfaction and 3 variables of employee’sloyalty. Three variables of loyalty include employee service, future of employee in the company, employee recommendation in the company. The study also shows the loyalty of employees in hotel industry in Pakistan. Results of the study show a relationship between the said variables. The other variables as like relation of employee with boss, performance appraisal, the situation and place of working, group work, and coordination have a strong correlation with three variables of employees’ loyalty. The study will give the hotel industry a great help in lowering the cost and give much output as like increase in profit and then it will gives a higher satisfaction to the workers and their loyalty in hotel industry
Authors and Affiliations
Rai Imtiaz Hussain| Head/Senior Lecturer in Business Administration University of Education Lahore
Keywords
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