Configuration and Change Management in IT Services Projects

Configuration and Change Management in IT Services Projects

Journal

  • Journal title: Innovaci√≥n y Software
  • ISSN: 2708-0927 (print) 2708-0935 (online)
  • Publisher: Universidad La Salle
  • Country of publisher: peru
  • Platform/Host/Aggregator: OJS
  • Date added to EuroPub: 2020/Jun/29

Subject and more

  • LCC Subject Category: Computer and Information Science, Computer Science, Software Engineering, Engineering, Technology, Artificial Intelligence
  • Publisher's keywords: IT Service Management, configuration management, CMMI-SVC, ITIL, COBIT
  • Language of fulltext: spanish, catalan, english
  • Full-text formats available: PDF
  • Time From Submission to Publication: 6

AUTHORS

    Gretel Danitza Canasa Condori, Fernando Omar Cayo Riveros

FULL TEXT

To download PDF files Login to your Account.

ABSTRACT

Nowadays, there is a growing use of information technologies, contributing to the development of organizations. The difference between the success and failure of the use of information technologies does not depend much on the characteristics of this, Rather the ability of managers to use it strategically. Therefore, models of Information Technology Service Management have been developed so that organizations can offer services effectively and with a higher level of quality. These models see several aspects, one of which is configuration and change management. Changes will occur at any time so we must be prepared. A comparison of three IT service management models was made focusing on configuration management. IT Service Management models can be combined using the necessary processes and adapting them to the project.

About Europub

EuroPub is a comprehensive, multipurpose database covering scholarly literature, with indexed records from active, authoritative journals, and indexes articles from journals all over the world. The result is an exhaustive database that assists research in every field. Easy access to a vast database at one place, reduces searching and data reviewing time considerably and helps authors in preparing new articles to a great extent. EuroPub aims at increasing the visibility of open access scholarly journals, thereby promoting their increased usage and impact.