Configuration and Change Management in IT Services Projects

Configuration and Change Management in IT Services Projects


  • Journal title: Innovaci√≥n y Software
  • ISSN: 2708-0927 (print) 2708-0935 (online)
  • Publisher: Universidad La Salle
  • Country of publisher: peru
  • Platform/Host/Aggregator: OJS
  • Date added to EuroPub: 2020/Jun/29

Subject and more

  • LCC Subject Category: Computer and Information Science, Computer Science, Software Engineering, Engineering, Technology, Artificial Intelligence
  • Publisher's keywords: IT Service Management, configuration management, CMMI-SVC, ITIL, COBIT
  • Language of fulltext: spanish, catalan, english
  • Full-text formats available: PDF
  • Time From Submission to Publication: 6


    Gretel Danitza Canasa Condori, Fernando Omar Cayo Riveros


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Nowadays, there is a growing use of information technologies, contributing to the development of organizations. The difference between the success and failure of the use of information technologies does not depend much on the characteristics of this, Rather the ability of managers to use it strategically. Therefore, models of Information Technology Service Management have been developed so that organizations can offer services effectively and with a higher level of quality. These models see several aspects, one of which is configuration and change management. Changes will occur at any time so we must be prepared. A comparison of three IT service management models was made focusing on configuration management. IT Service Management models can be combined using the necessary processes and adapting them to the project.

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