ASSISTIVE DEVICES FOR HEARING IMPAIRED HOTELS GUESTS
Journal Title: International Journal on Recent Trends in Business and Tourism - Year 2017, Vol 1, Issue 1
Abstract
Aim– People with disabilities, along with their families and friends, travel, shop, do business; engage in activities in the community just like everyone else. Hotels aiming to maximize their market share should think seriously in providing service that welcomes people with disabilities and service that could be better and satisfactory to everyone. Under the Americans with Disabilities Act (ADA), hotels and motels must provide effective means of communications for persons who are deaf or hard of hearing to ensure that they have an equal opportunity to enjoy the services, accommodations, and amenities offered. People who are deaf or hard of hearing use a variety of ways to communicate. The method of communication and the services or aids hotel staff provide will vary, depending upon the abilities of the guest and on the complexity and nature of the communications that are required. This increase the role of technology when designing guests' rooms by providing built-in communication features in a certain percentage. This study aims to identify the importance to improve using of technology Assistive communication devices while designing guests' rooms to facilitate and improve accommodating people with hearing disabilities. Design/methodology/approach– The data were collected via a questionnaire addressed to guests in Hurghada region. Research limitations/implications– The research focused on a sample of the five star resort hotel's in Hurghada, Egypt.
Authors and Affiliations
Soad Omran Mansour, Sally Fathy Elsayed
Keywords
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