Attrition in the Indian BPO sector: Role of compensation and opportunity to advancement on employee’s intention to quit
Journal Title: Journal of Management Research and Analysis - Year 2018, Vol 5, Issue 3
Abstract
Human capital is the most crucial resource on which the BPO industry in India depends However it is plagued by this never ending problem of employee attrition Whenever a welltrained and welladapted employee leaves the organization it creates a vacuity The organization loses a skilled trained and essential resource Consistent employee attrition not only leads to an increase in tangible cost but also includes an intangible or hidden cost associated with itPurpose This study intends to study the impact of tangible factor like compensation and an intangible factor like opportunity for advancement on an employees intention to quitResearch Design Employee intention to quit employees satisfaction from compensation levels and opportunity for advancement were measured using 5point Likert scale Statistical techniques such as correlation analysis Principal component analysis descriptive analysis etc were used for understanding the data and analysisResults A study of the statistical output reveals that both compensation and opportunity for advancement factors play a significant role in influencing an employees intention to quit Although opportunity for advancement is a major factor which plays a more significant role than compensationKeywords Employee attrition Compensation Opportunity for advancement
Authors and Affiliations
Akanksha Jain
Keywords
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- EP ID EP514253
- DOI 10.18231/2394-2770.2018.0038
- Views 93
- Downloads 0
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