Customer Satisfaction in Construction Industry
Journal Title: International Journal for Research in Applied Science and Engineering Technology (IJRASET) - Year 2016, Vol 4, Issue 2
Abstract
The questions for the questionnaire survey were framed by considering the points given by both customers as well as the flat promoters.The questionnaire survey was conducted among two types of customers. The first type was the customers who bought their flats for the cost ranging between 4-10 lakhs.and the second type was the customers who bought their flats for 10-20 lakhs.From the flat promoter’s opinion, it is clear that the middle class people usually buy flats in the range of 4-10 lakhs and the upper middle class people buy flats in the range of 10-20 lakhs. So, a questionnaire survey was carried out among 25 customers in the first type and 25 customers in the second type.The survey results were analyzed by the software SPSS From the results of the analysis, the important factors were identified. Based on the results of the analysis some recommendations were made which would be useful for both flat promoters and flat buyers.
Authors and Affiliations
P. Meenakshi
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