Impact of information technology on customer satisfaction in the economics and finance organization (a case study of Zah
Journal Title: Scientific Journal of Review - Year 2014, Vol 3, Issue 6
Abstract
The topic of this study is the impact of Information Technology on customer satisfaction in the Economics and Finance Organization. In this study, the impact of two important components of information technology (Internet and Mechanization of activities) on components of customer satisfaction (expected perceived value and perceived quality) has been studied. The population of the research is the tax-payers of the Economy and Finance of the city of Zahedan and the number of samples, using Cochran's formula, is 198 altogether. To test the hypotheses, Friedman Test and Wilcoxon two-sample test are used with regard to parametric or non-parametric status of variables. The present research is of applied research regarding its goal, and a descriptive survey regarding method. The results show a significant impact of information technology on customers' expectations and with no considerable impact on the perceived value and perceived quality.
Authors and Affiliations
H. Taboli| Assistant Professor, Department of Management, Payam Noor Uuniversity, I.R. Iran., S. Rezaei*| Department of management, Kerman Branch, Islamic Azad University, Kerman, Iran., H. Shahidi| Department of Management, Payam Noor Uuniversity, I.R. Iran., H. Soltani| Department of management, Science and Research Branch, Islamic Azad University, Fars, Iran.
Estimation of scale parameter of inverse gaussian distribution under a bayesian framework using different loss functions
In this paper, the Bayesian analysis of scale parameter of inverse Gaussian distribution has been considered. The Bayes estimators along with corresponding risks have been derived under a class of priors and using variou...
Factors influencing involvement of peri-urban farmers in mini-livestock farming in south-western Nigeria
The study focused on factors influencing involvement of peri-urban farmers in mini-livestock farming in South-Western Nigeria. Specifically, the peri-urban farmers’ socio-economic characteristics were described, their le...
Livestock waste and its impact on the environment
Livestock industries produce meat, milk and egg, and also generate large volumes of wastes that could be harmful to the environment if not well managed. The demand for animal products is driven by increasing per capital...
Review of religious and moral commitment in the poems of abdulmanam fertusi
Abdulmanam Fertusi Shiite contemporary poet was born in the village of “raghaseh” in southern Iraq , he grew up in Shiite family endowed with grace, science and literature and learned the basics of Islamic sciences with...
A short personal status
The term personal status, a new term, that is, the civil rights and private international law today, is used, and the Jurisprudence texts never before. Personal status, it is the most important part of civil rights but b...