Autonomous Order Processing System for Supply Chain Management-An Initiative to Match Demand and Supply for Processed Food Industries in Bangladesh
Journal Title: International Journal of Modern Engineering Research (IJMER) - Year 2013, Vol 3, Issue 6
Abstract
Sales order processing is accomplished in each business by its distribution channel consisting of distributors, wholesalers, retailers and customers. In a developing country like Bangladesh, the relationship between manufacturers and downstream intermediaries are not strong enough due to the infrastructure of the communication system of the country. As a result, a considerable amount of amplification of actual orders is seen throughout the supply chain for most of the manufacturers of Bangladesh. A business needs to create adaptive supply chain networks in which suppliers, manufacturers, distributors, and customers share information dynamically across the network. Supply chain performance solely depends upon the effective integration throughout the chain. Order processing is an important area for improvement to achieve efficiency in supply chain performance. Automation of sales order processing gives organizations more control and insight into what is happening on a daily basis. In most of the remote areas of Bangladesh, the only way to establish a strong relationship between customer and manufacturer is through mobile phone communication, where customers can place their orders through short message service (SMS). To achieve this, a research is done at a local company, Fiza and Co. to find the necessary requirements for building automated order processing software to help the manufacturer in keeping track with actual customer orders to satisfy customer needs and to gain competitive advantages. The waterfall model is used as a guide to develop the software. As a result the SMS based web integrated order processing software is developed. This software integrates the different divisions in the company and functions as a coordinator between the processes of handling customer orders through SMS. In addition to that, the software also generates reports for each division so that it could be analyzed by the management. The analysis done by the software would be able to help the management to make more informed and accurate business decisions in order to further enhance their competitiveness and overall performance.
Authors and Affiliations
Mohd. Rifat Khan
Keywords
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