Public Services Management in Crisis Situations: A case study of Society's expectationsof the people of Bekasi City.
Journal Title: International Journal of Applied Science and Research - Year 2020, Vol 3, Issue 3
Abstract
The covid-19 epidemic is the worst health disaster of the year. The epidemic is threatening every country in the world. Pushing every citizen to imprison themselves at home and shutting down their direct oral communication with others. The research focus is on the People's expectations of the government officers’ work. The research questions are 1) what is in the minds of government officials when a disaster occurs? What is their response to victims when disasters take place? 2) What do they do to help communities affected by the disaster? 3) How do they respond to disaster? Since the study concerning humanitarian and social science matters, that is the feeling of the person affected by the disasters and pandemics, the qualitative method, and the phenomenology approach was perfectly suitable to be used for this study. The setting was in Jakarta’s government public offices which are spread out at many locations in the Capital City of Jakarta. The research found that in disasters time people expect the officers in public services office are more responsive to the victims, be fair and just, care and supportive.
Authors and Affiliations
Adhy Firdaus
Keywords
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- EP ID EP683028
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Public Services Management in Crisis Situations: A case study of Society's expectationsof the people of Bekasi City.
The covid-19 epidemic is the worst health disaster of the year. The epidemic is threatening every country in the world. Pushing every citizen to imprison themselves at home and shutting down their direct oral communica...