The Influence of Animation Programmes on Tourists’ Satisfaction: The Role of Animators
Journal Title: Sport Mont - Year 2019, Vol 17, Issue 3
Abstract
Animation programmes represent a specific range of services and facilities that complement and improve the overall range of tourism service. Animation activities provide a wide range of services that are intended to provide more than expected for tourists. Therefore, to respond to tourists’ various requests and needs, the role of animators in animation programmes is essential. In other words, tourists’ satisfaction could be achieved via the tourist animators’ competences, since they are intended to make the stay at the tourist destinations as pleasant as possible. However, it is necessary to note that there is a large gap in the literature concerning the importance of animation programmes and animators for tourism services. To overcome this deficit in the literature, this paper analyses the influence of different animator competences on the tourists’ satisfaction to determine their importance for the tourist services. Using the Tobit model on a sample of 30 tourists, the results show that the relation between tourists’ satisfaction and animator competences associated with patience, qualification, and organization, is positive and statistically significant. Based on the obtained results, we have suggested mechanisms for further development in this field, focusing on the constant improvement of the animator competences and animation programmes.
Authors and Affiliations
Sanja Pekovic, Aleksandra Djekic, Vasilije Markovic, Milica Bojbasa, Djurdjica Perovic
Keywords
Related Articles
- EP ID EP652306
- DOI 10.26773/smj.191020
- Views 81
- Downloads 0
PRE VEN CI JA SKA KAČ KOG KO LJE NA KOD OD BOJ KA ŠA
One of the most fre qu ent in ju ri es oc cur ring in vol leyball is evi dently yum per’s knee, which co uld se pa ra te player from prac ti ce and playing for se ve ral months. Be ca use oc cur ren ce of this syndro me...
THE EFFECTS OF DIFFERENT WARM-UP PROTOCOLS ON REPETITIVE STRENGTH OF UPPER BODY
On a sam ple of 18 stu dents of the Fa culty of sports and physi cal edu ca tion, age 20 years ± 6 months, di vi ded in to 3 gro ups (one con trol and two ek pe ri men tal ne) the asses sment of up per ex tre mity re pe...
THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORT ORGANIZATIONS.
Introduction: This paper explores the possibilities of interconnection between the concepts of quality management systems and the concepts of the performance in sports organizations so to achieve the greater effectivenes...
Podudarnost status učenika i studenata od 7 do 21 godine sa očekivanim konstruktivnim procesima
The pur po se of this work was an iden ti fi ca tion of ac tual sta tus of 775 exa mi ne es aged 7 – 20 and com pa ra ti ve analysis with ex pec ted va lu es ac co r ding to pro cess mo del of Bo na cin from 2004. The re...
MATEMATIKA U FUNKCIJI OSAVREMENJAVANJA TEORIJE SPORTA
Matematički metodi se vrlo često primenjuju i u drugim oblastima ljudske delatnosti-ne samo u srodnim prirodnim naukama, već i u privredi, industriji, svakodnevnom životu. Danas kada smo svesni višestruke funkcije i znač...