The interval of educational services quality: Distance of current and desirable situation by nursing students point view of Urmia Medical University

Journal Title: International Research Journal of Applied and Basic Sciences - Year 2012, Vol 3, Issue 12

Abstract

one of the main challenges which should be attended by Medical Universities, is establishing a coherent system in order to give desirable services and using of operative methods increasing to service quality. In this paper, the Servqual scale application in higher education is investigated and the interval of students’ perceptions and expectations from current services quality is studied. Ultimately, the resultant solutions of this application between nursing students of Urmia Medical University, is presented. The current research method regarding to the intrinsic, is descriptive and correlation. Slightly statistical society involves entire nursing students of Urmia Medical University which have selected by level randomsampling andproportional to volume, 73 individuals have chosen. For information gathering, the standard Servqual questionnairehas used whichincludes two sections of individual information and five dimensions of educational services quality. Dataanalysis is done by SPSS software with using of descriptive statistics, independent T tests and one dimensional variance analysis.about entire quality of given educational services, the most students daresay the negative quality interval existence.Through the service five dimensions, the physical dimension has the highest quality interval average (-7.94), thereafterthere are confidence capability(-6.37), responding (-6.38), assurance (- 5.50). The lowest interval average appertains to empathy dimension (-5.48).negative interval existence in all educational services dimensions, demonstrates the students displeasure of these services. It is necessary that executives using student’s opinions improve this interval.

Authors and Affiliations

Roghayeh Beheshtirad| M.A.student,Urmia, Iran.Ph.D,Urmia, Iran.Ph.D,Urmia, Iran,r_beheshti2000@yahoo.com, Hassan Ghalavandi| M.A.student,Urmia, Iran.Ph.D,Urmia, Iran.Ph.D,Urmia, Iran, Alireza Ghaleei| M.A.student,Urmia, Iran.Ph.D,Urmia, Iran.Ph.D,Urmia, Iran

Keywords

Related Articles

The Effect of Working Capital Management on Reducing the Stock Price Crash Risk(Case Study: Companies Listed in Tehran Stock Exchange)

Present study examines the effect of working capital management on reducing the risk of decrease in stock prices. Decrease in stock prices can be due to weak and inefficient strategies taken by managers. One of the most...

Optional costs manipulation examination for achieving to zero benefit threshold in accepted companies in Tehran stock exchange

the objective of this research is investigation of evidences about optional costs manipulation for achieving to zero benefit threshold in accepted companies in Tehran stock exchange during 2001-2011.In this research opti...

Effect of Nitrogen Fertilizer on Feed and Grain Yield of Barley Cultivar

The present research was aimed to study the effect of different levels of inorganic fertilizer N on the yield and yield components of barley varieties at Gorgan Research Station, Iran in 2010-2011 years. A split plot lay...

Investigating the effect of soil moisture content and depth on the draught, specific draught and drawbar power of a light tractor

In this study the draft, specific draft and drawbar power for moldboard plough were measured in different depths and moisture contents. A randomized complete block design with three replications was used to evaluate the...

Microscopic anatomy of the parotid and submandibular salivary glands in European hamster (Cricetus cricetus L.)

The present study was conducted to describe the histological features of parotid and submandibular salivary glands of European hamster. The glands samples were obtained from five adult males and microscopic slides were p...

Download PDF file
  • EP ID EP5207
  • DOI -
  • Views 293
  • Downloads 17

How To Cite

Roghayeh Beheshtirad, Hassan Ghalavandi, Alireza Ghaleei (2012). The interval of educational services quality: Distance of current and desirable situation by nursing students point view of Urmia Medical University. International Research Journal of Applied and Basic Sciences, 3(12), 2167-2471. https://europub.co.uk/articles/-A-5207