The Relationship Service Quality To The Satisfaction Of “Mandiri Inhealth” Health Insurance Users Visited To Kediri Service Office
Journal Title: Journal of Global Research Public Health - Year 2017, Vol 2, Issue 2
Abstract
Background: Service quality can mean a simple way to achieve desired goals in the most efficient and effective way, with an emphasis on satisfying the consumer. By knowing the level of customer satisfaction, health insurance can improve service quality. This study aims to determine the relationship of service quality to the satisfaction of health insurance users of Inhealth Mandiri who visited the Kediri Service Office. The method of this research is analytic correlation with cross sectional model. The population used by all Mandiri Inhealth health insurance users visited Kediri Kediri Service Office on average in May, June, July 2017. Methods: The sampling technique used simple random sampling of 68 respondents. The independent variable of service quality and dependent variable is the satisfaction of health insurance user of Mandiri Inhealth who visited Kediri Service Office. Technique of collecting data using questioner then in test with rank spearman with significant level 5%. Results: The results showed that most respondents (60%) said the quality of good service as many as 41 people and got the majority of respondents (56%) satisfaction level is very satisfied sebnyak 38 people. Based on spearman rank test, the value of p (0,000) <α (0,05) hence Ho's denotes that there is relation to the satisfaction of health insurance user of Mandiri Inhealth who visited Kediri Service Office. Conclusion: Better to maintain and improve the quality of service so that the health insurance user is very satisfied with the quality of service that has been provided by regularly evaluating the quality of service and the returning customer will be given a checklist of the services provided.
Authors and Affiliations
Mayta Sari Dwianggimawati, Amarin Yudhana, Sandu Siyoto
Keywords
Related Articles
- EP ID EP248631
- DOI -
- Views 107
- Downloads 0
THE RELATIONSHIP OF MOTHER’S PARENTING STYLE AND THE ROLE OF PEERS ON DATING BEHAVIOR OF TEENAGE AT SENIOR HIGH SCHOOL IN JAMBI
Background: Dating nowadays becomes life style of teenage and a common thing. Their dating style has tendency on risky behavior. Foundation of Sentra InformasidanKomunikasi Orang Kito (SIKOK) Jambi conducted a survey of...
CHARACTERIZATION AND ANALYSIS KOMBUCHA TEA ANTIOXIDANT ACTIVITY BASED ON LONG FERMENTATION AS A BEVERAGE FUNCTIONAL
Bacground: Kombucha is a symbiosis between bacteria (Acetobacter) and yeast (Saccharomyces), in English abbreviated SCOBY (Symbiotic Culture of Bacteria and Yeast). SCOBY in this research will be fermented using green te...
The Role Of Health Promotion And Family Support With Attitude Of Couples Childbearing Age In Following Family Planning Program In Health
Background: Problems that affect the attitude of spouses of fertile age (EFA) program in Family Planning (KB) including the lack of a role for health promotion and support of her husband so that the EFA has not been able...
The Difference Of The Results Of Tests To Diagnose VCT Counselor ln The Examination Of HIV In Public Health Office Turen
Background: A person's HIV-positive status can only be proven by a voluntary blood test conducted by VCT (Voluntary Counseling and Testing). Communities can only know if PLWHA discloses HIV positive status to counselor w...
SMOKE BEHAVIOR AND EXERCISE DURATION: ANALYSIS BLOOD PRESSURE INCREASE OF BADMINTON PLAYER
Background: Blood pressure increase is one of many thing that can be a trigger of infark miocard acute. Now people who play sport also be a smoker. Duration of sport as such burdening heart, moreover with smoke behavior....