CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPT AND IMPORTANCE FOR BANKING SECTOR Journal title: UTMS Journal of Economics Authors: Marko Laketa, Dusica Sanader, Luka Laketa, Zvonimir Misic Subject(s):
MANAGING CUSTOMER RELATIONSHIP WITHIN FINANCIAL ORGANISATIONS Journal title: Polish Journal of Management Studies Authors: Hasan Hanić, Ivana Domazet Subject(s):
