Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual Journal title: Jurnal Sistem dan Manajemen Industri Authors: Imam Safi’i Subject(s):
E-Servqual Analysis of Customer Satisfaction and Customer Loyalty in BSI Mobile Application Journal title: Dialektika : Jurnal Ekonomi dan Ilmu Sosial Authors: Nur Azizah A, Muhammad Rahmat Hidayat Subject(s): Economics, Human Resource Management, Management and Marketing, Business, Finance
