The Influence of Physical Environment and the Quality of Employees' Services to Customer Loyalty through Customer Satisfaction (Case Study at PT Mandiri Bank Jakarta Branch Cimanggis) Journal title: Saudi Journal of Humanities and Social Sciences Authors: Arifin Sitio Subject(s):
The Effects of Human Resource Management Practices on Employee Service Quality in Thailand’s Chained-Brand Hotels Journal title: IOSR journal of Business and Management Authors: Sorasak Tangthong, Hamid Agahi Subject(s):
