A CONCEPTUAL MODEL AND PROCESS MANAGEMENT METHOD OF THE PLANNING AND MONITORING OF THE WORKLOAD IN THE EDUCATIONAL ENVIRONMENT Journal title: Scientific Journal of Astana IT University Authors: S. Biloshchytska, А. Biloshchytsky, S. Omirbayev, A. Mukhatayev, A. Faizullin, Kh. Kassenov Subject(s): Computer and Information Science