Factores de aceptación tecnológica de los Chatbots en usuarios de aerolíneas colombianas Journal title: Revista CIES Authors: Gladys Jannet Lopera Usuga, Anlly Milena Restrepo Arango, Jonathan Bermúdez-Hernández Subject(s): Business Administration, Marketing, Management Science
Satisfacción y lealtad del cliente en las operaciones domésticas de las aerolíneas colombianas Journal title: Fórum Empresarial Authors: Juan-Carlos Garmendia-Mora Subject(s): Business Administration, Economics, Management Science/Operations Research, Finance and Financial Services, Human Resource Management, Management Information Systems, Management and Strategy, Production, Operation and Manufacturing Management, Statistics