Airline service quality evaluation: A review on concepts and models Journal title: Economics, Management and Sustainability Authors: Navid Haghighat Subject(s): Economics, Social Sciences, Interdisciplinary
Research on Urban Rail Transit Service Quality Evaluation Based on Passenger Demand Journal title: Urban Mass Transit Authors: Jing HE, Xiyang ZHANG, Yanhuan LI, Tengjiang LI Subject(s): Transportation Science & Technology