Negative recommendation in social media - theoretical approach and case studies Journal title: Przegląd Politologiczny Authors: Aleksandra Kaniewska-Sęba, Beata Pająk-Patkowska Subject(s):
Study of the Effect of Perceived Service Quality on Customers’ Satisfaction, Trust and Loyalty Using Servqual Model (Case Study of Saderat Bank Website Users) Journal title: International Journal of Advanced Studies in Humanities and Social Science Authors: Peiman Ghaffari Ashtiani, Mohammad Asgari Novin Subject(s):