Quarterly Journal of Business Studies

Quarterly Journal of Business Studies

Basic info

  • Publisher: Research Academy of Social Sciences
  • Country of publisher: pakistan
  • Date added to EuroPub: 2018/Aug/19

Subject and more

  • LCC Subject Category: Marketing, Human Resource Management, Management, Finance and Financial Services, Accounting, Economics
  • Publisher's keywords: Marketing, Human Resource Management, Supply Chain Management, Management, Finance, Accounting, Economics
  • Language of fulltext: english
  • Full-text formats available: PDF

Publication charges

  • Article Processing Charges (APCs): Yes $ 50
  • Submission charges: No
  • Waiver policy for charges? No

Editorial information

Open access & licensing

  • Type of License: Other
  • License terms
  • Open Access Statement: Yes
  • Year open access content began: 2014
  • Does the author retain unrestricted copyright? False
  • Does the author retain publishing rights? False

Best practice polices

  • Permanent article identifier: None
  • Content digitally archived in: Nopolicy
  • Deposit policy registered in: None

This journal has '32' articles

Complainants’ Justice Perceptions and Post Complaint Behaviours: An Empirical Study on E-Nwom, Exit Intentions and Venting Negative Feelings

Complainants’ Justice Perceptions and Post Complaint Behaviours: An Empirical Study on E-Nwom, Exit Intentions and Venting Negative Feelings

Authors: Metehan Tolon, Tülay Yeniçeri, Asude Yasemin Zengin
( 10 downloads)
Abstract

Antecedents of complaint behavior and post complaint behavior and its results have widely been studied by researchers. Extant literature supports the relationship between perceived justice and complaint satisfaction. Besides, several studies indicate that complaint satisfaction plays a vital role in terms of influencing customers’ intentions of exit and word of mouth. High technological developments enhance the ways that customers express their post complaint behavior. Virtual environments enable customers to reflect their feelings caused by negative purchase or complaint experiences more frequently and effectively. This research examines the relationships among justice perceptions, complaint satisfaction, exit intentions, electronic negative word of mouth intentions (NWOM) and venting negative feelings motive as the underlying reason of exit intentions. Depending on previous studies, we argue that justice dimensions affect complaint satisfaction. In addition, we propose that complaint satisfaction influences the venting negative feelings motive, exit intentions and electronic NWOM intentions. We further argue that venting negative feelings is a motive of exit intentions and exit intentions affect electronic NWOM intentions. Since Turkey is an emerging market for electronic goods because of its extremely high young population, we focused on post complaint behavior of electronic goods customers. In order to determine their justice perceptions, complaint satisfaction and their exit and electronic NWOM intentions, 652 surveys were conducted. To test research hypothesis, Structural Equation Modeling was used and results support our predictions.

Keywords: Complaint Satisfaction, Exit Intentions, Electronic Negative Word of Mouth Intentions, Venting Negative Feelings
A Comparative Profitability and Operating Efficiency Analysis of Public and Private Banks in Bangladesh

A Comparative Profitability and Operating Efficiency Analysis of Public and Private Banks in Bangladesh

Authors: Udayshankar Sarkar
( 10 downloads)
Abstract

In this study, a comparative performance analysis between state-owned and privately-owned commercial banks of Bangladesh is carried out over the period between 2006 and 2010. On the contrary to expectations, statistical findings of the study produce surprising results. The results suggest that state-owned banks are as efficient as private banks but Private Banks have much higher mean values relative to public bank. Thus, it raises the question of ‘‘whether to privatize banks or not?’’

Keywords: Efficiency, Bank performance, Public bank, Private bank
Ecotourism Industry in Ilijan Batangas City, Philippines: Assessing Its Effects as a Basis of Proposed Tourism Development Plan

Ecotourism Industry in Ilijan Batangas City, Philippines: Assessing Its Effects as a Basis of Proposed Tourism Development Plan

Authors: Grashiela M. Aguila, Roldan Ragot
( 11 downloads)
Abstract

Ecotourism is seen as a potential vehicle to provide environmental, socio-economic and cultural beliefs at both local and national levels. This study was conducted to assess the effects of ecotourism industry in Ilijan, Batangas. Specifically, this study was sought to describe the demographic profile of the respondents in terms of age, gender, civil status, highest educational attainment, family income and years of residency in Ilijan; to determine the effects of ecotourism industry in Ilijan, Batangas in terms of environmental, economical and socio-cultural; to determine the importance of tourism development plan and to develop and market Ilijan as a tourist destination; and to propose tourism development plan to further develop the ecotourism industry of Ilijan, Batangas. This study used descriptive research method. Results showed that the respondents in Ilijan, Batangas City believed that the environmental effect of ecotourism industry in their place can help it to enhance the conservation of the marine biodiversity. Moreover, the local residents are more aware of its economical effects and perceived that this ecotourism industry can help the local residents or the owner of the establishments to generate more income. The effects of socio-cultural can help both the local residents and the tourists in imposing their quality human experiences.

Keywords: Ecotourism Industry, Business, environmental, economical and socio-cultural
Does Auditor Fees contributed to high quality of Audit Services? Further Evidence from Malaysia

Does Auditor Fees contributed to high quality of Audit Services? Further Evidence from Malaysia

Authors: Masdiah Abdul Hamid, Wan Mohammad Taufik Wan Abdullah
( 11 downloads)
Abstract

The purposes of this study are to examine the relationship between fees paid to auditors and audit quality. The study hypothesized that the higher audit fees paid therefore big audit firm will deliver a high audit quality to their audit clients. Using a sample of 125 Malaysian listed companies, this study employed multivariate regressions analysis to answer the proposed research question on discretionary accruals. The findings reveal that the audit fees are not related to audit quality. Evidence from this study might be a signal for legislative to the need for improving the competitiveness of the audit market and delivering a high quality of audit.

Keywords: Auditor Fees, Audit Quality, Malaysia
Manufacturing SMEs and Macroeconomic Indicators: Empirical Evidence from Nigeria

Manufacturing SMEs and Macroeconomic Indicators: Empirical Evidence from Nigeria

Authors: Ganiyu Biodun Bakare
( 10 downloads)
Abstract

Small and Medium Enterprises (SMEs) have been shown to be relevant in sustaining desirable macroeconomic indicators in many economies. This aroused the curiosity to examine the manufacturing SMEs in relation to selected macroeconomic indicators and, thus, contribute to literature and the quest for appropriate SME sector-oriented policies and programmes in Nigeria. The study employed empirical method of analysis on secondary data via a time series research design. Data were sourced from the Statistical Bulletin of the Central Bank of Nigeria (CBN) and the Annual Abstract of Statistics of the National Bureau of Statistics (NBS). Hence, the SMEs considered were those whose contributions to the selected macroeconomic indicators were published in the data sources. The analysis was anchored on an analytical model that expressed economic growth indicator (GDP) in terms manufacturing SMEs‟ contributions to employment (MSCEMP), gross domestic product (MSSGDP) and exports (MSCEXP). From the proposition of no significant effects of the contributions, the SMEs were analysed in the relation to the indicators. Results showed that while the SMEs made positive contributions to the indicators, significance was established only for SGDP at the 0.05 level of significance (p-value 0.0167). However, significance was also established for aggregate effect of the SMEs‟ contributions to the indicators as evidenced by the F-statistic p-value of 0.001347. Further, the model proved good fit at 87.9% explanatory power as evidenced by the R-Squared of 0.879486. The study concluded manufacturing SMEs are sine qua non for sustaining desirable macroeconomic indicators in Nigeria. Consequently, the study emphasised the need for the SMEs to be more export-oriented to drive international markets penetration and global competitiveness. The study also recommended appropriate SME-oriented policies and programmes to drive sustainable growth, development, favourable balances of trade and payments to foster international liquidity.

Keywords: Manufacturing small and medium enterprises, economic growth, employment, export Production, empirical analysis
Integrated Port Management Systems in the Evolution of an Efficient Port Policy

Integrated Port Management Systems in the Evolution of an Efficient Port Policy

Authors: Chinedum Onyemechi, Lazarus Okoroji
( 10 downloads)
Abstract

The paper reviewed the various efforts made in recent years at integrating activities in the port system. Among these include vessel traffic management systems, vessel traffic management and information systems, simulation systems, supply chain management systems in the harbour environment and other systems management techniques. The work identified the following agents as active participants in the port system. The ship agent, the berth agent, the yard agent, the gate agent with the transtainer agent and the transport agent acting as sub agents. Other classification terms for agents found in the work includes the identification of physical agents in the port system and their interactive relationships. The physical agents thus identified in the port system includes: the supplier, the Harbour, the ship, the distributor and the customer, while, the logical agents includes the order agent, the logistics agent, the scheduling agent, the resource agent and the transportation agent. The identified agents were then applied to study the interactions between the following port system components of: port approach management, quayside/ Berth operations management, Documentations/information systems management, Marshalling area/ Land transport management and then ware housing/ cargo release management. Performance measurement techniques leading to the evolution of efficient port policies were applied in the study of the Nigerian port system. Areas requiring additional policy measures were identified. Applied measurement techniques includes container dwell time analysis, cargo through put forcasting based on historical data, ship berthing time analysis, equipment availability studies, cargo in-transit-time analysis and their contribution towards the development of efficient port management policies.

Keywords: port integration, berth agent, yard agent, logistic agent
Leadership and Corruption: The Need for Institutional Control And Public Accountability in Nigeria

Leadership and Corruption: The Need for Institutional Control And Public Accountability in Nigeria

Authors: Longe Olukayode
( 10 downloads)
Abstract

Corruption is a malfeasance which thrives in an environment of weak institutional leadership. Despite mounting evidence and increased awareness in the fight against the scourge, it has largely become a social pandemic associated with leadership conundrum in various areas of public life. This paper is therefore a critical examination of the socio-cultural and system related factors that create opportunities for this deviant behaviour in Nigeria. It traced the nation’s legacy of poor leadership to the pervasiveness of the grand scale corruption in the Nigerian society and further discussed the kleptocratic manifestation of the social ill which is obstructive to the national development and growth. On the basis of the submission, possible ways of mitigating the risk of the social menace were suggested. The paper concluded that if corruption is to be put on abeyance, the political leadership needs to be genuinely supportive in fostering a culture of resistance to the scourge by demonstrating unalloyed commitment to public accountability and strengthening reforms for improving institutional integrity across the nation’s economy.

Keywords: Corruption, Leadership, Accountability, Transparency and Institutional Integrity
The Impact of Trading Counterfeited Vehicle Spare Parts across the Local Supply Chain: Case of Moshi Municipality

The Impact of Trading Counterfeited Vehicle Spare Parts across the Local Supply Chain: Case of Moshi Municipality

Authors: Faustine Panga, Alban Mchopa
( 10 downloads)
Abstract

The influx of counterfeit vehicle spare parts in the local supply chains has reached an alarming rate, with vehicle owners often being victim to dubious traders who sell them contrabands under the guise that the spare parts are indeed genuine. In order to exhaust the magnitude of the problem, the study aimed at identifying the factors driving suppliers/dealers and consumers to trade counterfeited vehicle spare parts across the supply chain and examining the effects of trading counterfeited vehicle spare parts on the supply chain. A survey research design was employed to conduct the study which allowed the collection of adequate data from a sizeable population in a highly economical way. Multiple approaches including questionnaire, interviews and documentary review were used to gather both primary and secondary data which enabled researchers to do triangulation. Findings revealed that suppliers and customers trade counterfeited vehicle parts for a number of reasons including price affordability and inadequate awareness. This has resulted to a various effects to the participant in the local supply chain such as accidents, high replacement costs and damaged reputation.

Keywords: Counterfeited products, Vehicle parts and Supply chain
Employees’ Organizational Satisfaction and Its Relationship with Customer Satisfaction Measurement of an Asian Academic Institution

Employees’ Organizational Satisfaction and Its Relationship with Customer Satisfaction Measurement of an Asian Academic Institution

Authors: Jake M. Laguador, Everlyn A. De Castro, Lucila M. Portugal
( 11 downloads)
Abstract

Satisfaction drives the motivation to continuously improve the process of delivering services to customers and provide the culture of excellence towards the achievement of its vision and mission. This study aimed to determine the level of organizational satisfaction in terms ofLearning and Development; Reward and Recognition; Leadership; and Work environment and to test its differences when the respondents were grouped according to civil status gender, age and length of service in the university as well as the relationship between the work units’ organizational and customer satisfaction. Descriptive of research was utilized in the study. Results showed that employees have high organizational satisfaction primarily in terms of learning and development and work environment. Generally, the customers were highly satisfied in the services provided by the work units included in the study. Female employees who are 41 years old and above with more than 11 years in service in the university have significantly higher organizational satisfaction.

Keywords: Organizational Satisfaction, Leadership, Rewards, Recognition, Work Environment, Customer Satisfaction
Corporate Entrepreneurship in Lebanon: An Exploratory Research

Corporate Entrepreneurship in Lebanon: An Exploratory Research

Authors: Hussin J. Hejase, Bassam Hamdar, Ziad Haddad, Mariam Chaaya, Ale J. Hejase, Nouri Beyrouti
( 11 downloads)
Abstract

Skilled Lebanese are found all over the world succeeding in every endeavor, and providing benefits for their environment and community. However, the situation of the same talented people when operating inside Lebanon is different, and the performance and career path might be less advantageous than that they may attain abroad. Due to this fact, Brain-Drain syndrome has become a major dilemma for the Lebanese community which is constantly losing experienced and skilled talents to other Arab and western countries. Causes are related to job dissatisfaction as well as the unstable and expensive conditions of living inside Lebanon. The current research addresses Corporate Entrepreneurship (CE); a concept which is expected to improve the working conditions in Lebanon for both organizations and individuals. A survey questionnaire is distributed among employees, and middle-level and top managers from the Lebanese private sector to test the characteristics and preferences of the target audience and their reactions to the requirements and structures necessary to establish CE in this sector. Two research problems are addressed: the first is to assess the Lebanese employees‘ familiarity with the concept of CE; and, the second is to evaluate these employees‘ willingness to practice CE in Lebanon rather than abroad. Results and findings show that 80% of employees are ready to receive the adequate CE training if it is later translated into their daily work routine. Employees have a tendency for risk taking, which is a key factor for CE; when given the appropriate atmosphere and rewarding systems, employees prefer to implement CE in Lebanon rather than overseas, and feel that CE cannot be easily integrated into the Lebanese organizations due to the dominance of family owned enterprises. At the end, the paper provides recommendations to organizations for a continuous entrepreneurial process and talent retention.

Keywords: Lebanon, corporate entrepreneurship, talent, brain drain
Viability of Coffee Vending Machine: An Assessment

Viability of Coffee Vending Machine: An Assessment

Authors: Andren A. Carino, Ericka Ria Patrieze D. Larcia, Vanessa D. Valderama, Trishaleen Joy M. Gayacan, Mary Joy I. Garces, John Paolo M. Badillo, Lourdes P...
( 10 downloads)
Abstract

This study aimed to determine the Viability of Coffee Vending Machine in Batangas City. Specifically, to present the profile of Coffee Vending Machine in terms of capitalization, location, number of years in operation, hours of operation, average monthly income, average number of customers per day; to determine the factors that contribute to the viability of coffee vending machine in terms of sales performance, operational performance, and financial performance, and to identify the problems encountered in the operation of the coffee vending machine. The present study was a descriptive research that used quantitative analysis whose respondents were 33 owners residing within the vicinity of Batangas City. The results revealed that the location of the machine was the primary concern of participants during the operation. The problem that most occurred was the minimum return of investment due to many competitors which popped out in the vicinity of Batangas City. This means that it greatly affects the business in terms of viability. The researchers highly recommend that vending machines must continuously operate depending on the location and operators must have enough capital to make the coffee vending machine business viable. The researchers suggest to the operators of the machine to handle any proof of capital return by providing a record, and to monitor the business enterprise.

Keywords: viability, capital returns, vending machine
Ten Years of Polish Membership in the European Union: An Update and an Appraisal

Ten Years of Polish Membership in the European Union: An Update and an Appraisal

Authors: Richard J. Hunter Jr., Leo V. Ryan, C.S.V.
( 9 downloads)
Abstract

This paper will concentrate on an appraisal of ten years of Polish membership in the European Union. The paper is based on twenty-five years of research on topics relating to economic transformation in Poland found in more than thirty research articles and two academic books tracked towards their application to Polish membership in the European Union. The paper will briefly reprise the former ―command-and-control‖ economy of Poland and the ―grand failures‖ of the former system that were prevalent until the fall of 1989 when the period of transformation began. The paper will then turn to a review of both the economic advantages and some persistent negatives or disadvantages that have highlighted Poland‘s membership in the EU. Finally, the paper will contain an update on the current status of Poland‘s economy and an appraisal of Poland‘s economic prospects for the future.

Keywords: European Union; economic transformation; convergence criteria; structural and cohesion funding
Analysing the Incidence of Labour Cost on Organic Production: Implications on Competitiveness

Analysing the Incidence of Labour Cost on Organic Production: Implications on Competitiveness

Authors: Jaime Rodríguez, Werther Kern, Daniel E. May
( 10 downloads)
Abstract

International trade of organic food has increased dramatically over the last decades and it is dominated by a South-North relationship in which small farms of the South hemisphere export their production to countries of the North. These farms are currently facing important challenges in this relationship that negatively affect their ability to compete in international markets of organic goods. It is argued that the use of family labour can help farmers of the South to gain competitive advantage. The objective of this article is to present a counterargument based on the idea that the use of family labour is not feasible in some countries of the South given the nature of their rural labour market. This counterargument is supported by a case study.

Keywords: Labour Cost; Organic Production; Competitiveness
Relationship between Employee Empowerment and Customer Satisfaction in the Melli Banks of Isfahan Province

Relationship between Employee Empowerment and Customer Satisfaction in the Melli Banks of Isfahan Province

Authors: Hamid Bagheri Kashi, Ebrahim Mahmoodzadeh
( 10 downloads)
Abstract

Rapid environmental changes threat the survival of many organizations. Global economy is driven by regional economic impact and information technology, new media, free consumer culture, emerging global standards and the possibility of contributing to the costs, are the effective environmental changes of noadays (Godarzi and Gominian, 1381: 37). Thus, current orgenization for their survival, should have features like customer orientation, high flexibility and transparency. And to achieve such characteristics, they should empower their most important source and competitive tool, namely human resource (Abtahi nd Abbasi, 1386:1). Personnel Empowerment is one of the most important strategies in the customer satisfaction and customer loyalty. Customer service is the oldest and still the most recent resource for any service provider. In today's world, those organizations are successful that recognize the client is the biggest asset of any institution. Customer pays all payroll and employee benefits. Today, the preservation and strengthening customer loyalty is seen as a strategic challenge for organizations that are concerned to maintain and develop their position in the market, and providing services that could be interesting for customers are regarded essential and necessary(Hopson et al, 1381). So, the main question here is that what is the relationship between employee empowerment and bank customer orientation? In other words, if the bank's Personnel Empowerment and its components have any effect on the level, extent and the qulity of bank services provided to customers? In this context, this paper seeks to determine the relationship between employee empowerment, including training, human resources, distribution and sharing of information, motivation, delegation and teamwork development with the enhancment of customer satisfaction in the Melli Bank of Esfahan.

Keywords: Empowerment, customer-satisfaction, Education, Distribution of information, motivation, team work, delegation
The Impact of Social Media Marketing during Mega Sports Events –an Empirical Study in the Frame of the FIFA World Cup 2014

The Impact of Social Media Marketing during Mega Sports Events –an Empirical Study in the Frame of the FIFA World Cup 2014

Authors: Gerd Nufer, Franziska Ibele
( 10 downloads)
Abstract

Throughout the past decade the rapid proliferation and widespread adoption of social media for marketing purposes can be observed across all technological and digital touch points. This paper focuses on the implementation of social media marketing during mega sports events. We examine impacts by analyzing adidas’ and Nike’s social media campaigns in the frame of the FIFA World Cup 2014 in Brazil. What impact did the social media activities of Nike and Adidas have on their Twitter and Facebook presence? Which additional value did the social media activities contribute to their respective targets of the entire marketing campaign? In order to answer these questions an empirical study was conducted. Several hypotheses were formulated and tested.

Keywords: Marketing, Sports Marketing, Sports Events, Social Media Marketing

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