Performance Mea surement Systems in Quick Service Restaurant Chains
Journal Title: Journal of Economics, Finance and Management Studies - Year 2020, Vol 3, Issue 01
Abstract
Measuring performance becomes a key issue in both academia and business, as organizations are challenged to obtain efficient and effective outcomes. This research explores the effectiveness of current PMSs in QSR chains. This research also identifies best practices and proposes a set of recommendations for QSR chains enabling them to enhance their management practices towards the proper use of PMSs to achieve their strategic plan and accomplish their objectives. To achieve this aim a self-administrated questionnaire was directed to a random sample of restaurant managers in the investigated QSR chains. A number of 200 forms was distributed, among them 124 forms (62%) were completed and valid for analysis. The major findings showed that the BSC and the KPIs systems are widely used by QSR chains and those were classified as systems that can be easily adapted to service organizations. Moreover, the results showed that the major barrier for implementing the PMS in QSR chains is the lack of employee and management support.
Authors and Affiliations
Dr. Muhammad abd elmonem ebrahem abdelsalam, Remon Samir Fouad
Keywords
Related Articles
- EP ID EP683957
- DOI -
- Views 291
- Downloads 0
Public-Private Partnership Projects in Bangladesh: The Performance of Public Sector
The government of Bangladesh recognizes public-private partnerships (PPPs) as a strong catalyst for implementing infrastructure projects. The study conducted to assess the performance of the public sector and measure th...
The Influence of Product Quality, Price, and Promotion on Purchasing Decisions for Ultrajaya Tea Boxes at Super Indo - Hr Muhammad Surabaya
This study aims to determine the effect of product quality, price, and promotion on purchasing decisions for Ultrajaya Teh Kotak. The location selection is in Surabaya City, determined purposively. The population is cons...
The Relationship Between Financial Development, Inflation and Economic Growth: The Case of MINT Countries
Along with the integration of money and capital markets, macroeconomic variables such as growth and inflation, which are among the indicators of macroeconomic stability, are also among the determinants of financial devel...
Democratic Republic of Congo and Crisis of Leadership (2016-2018)
Democratic Republic of the Congo (DRC) has experience some leadership crisis since the time it gains its independence in 1960, the country’s leadership has been lacking three attributes of the utmost importance to the a...
Analysis of Competence, Objectivity, and Ethics of Auditors on The Quality of Internal Audit Results with Integrity as Moderating Variables in Medan City Inspectorate
The purpose of this study was to determine and analyze the competence, objectivity and ethics of auditors regarding the quality of internal audit results and to determine and analyze whether the integrity variable as a m...