A Comparative Study of the Rehabilitation Patients’ Satisfaction With Public and Private Centers
Journal Title: Journal of Modern Rehabilitation - Year 2017, Vol 11, Issue 3
Abstract
Introduction: The success of rehabilitation centers depends on several factors, one of the most important of which is patient’s satisfaction. Therefore, suitable instruments must be used to assess the quality of services in rehabilitation centers. Materials and Methods: In this research, we used the random sampling method to select the sample and the survey research method to collect data. The statistical population included all patients visiting the selected rehabilitation centers of Tehran City. In this regard, 4 rehabilitation centers; Rofaydeh Rehabilitation Hospital (public), Shohadaye Tajrish Hospital (public), Imam Zadeh Hassan Rehabilitation Center (private), and Arman Rehabilitation Center (private) were selected. Given the infinite statistical population size, the sample size was calculated using the scientific research methodology and Cochran’s sample size formula. The statistical sample size estimated for the infinite statistical population of this research was 486 with 95% confidence level. The research variables were assessed using a researcher-made questionnaire called the “patient’s satisfaction with rehabilitation services questionnaire”. The content and face validity of the questionnaire was approved by the experts. The estimated reliability of the questionnaire was 0.83 using Cronbach's α coefficient method. The descriptive and inferential statistics methods (i.e. the independent t test and 1-way analysis of variance) were used to analyze the data. Results: The research findings reflected the clients’ satisfaction with the rehabilitation services and their components (i.e. reception services, therapist services, and waiting time) in public and private hospitals. Also a significant difference was found between the levels of patients’ satisfaction with rehabilitation services in private and public hospitals (P≤0.005), and clients were more satisfied with the services of public hospitals than private hospitals. Conclusion: In addition, there was no significant difference between the levels of patients’ satisfaction with rehabilitation services with respect to demographic variables (including age, education, gender, and respondent), but a significant difference was observed in terms of ward. Finally, the results of the Friedman test revealed that satisfaction with therapist services had the first rank followed by patient’s satisfaction with the waiting time and then with reception (admission) services.
Authors and Affiliations
Marzieh Amrevani, Mohammad Mehdi Parhizgar, Morteza Farazi, Seyed Habibollah Kavari
Keywords
Related Articles
- EP ID EP277718
- DOI -
- Views 106
- Downloads 0
A Comparative Study of the Rehabilitation Patients’ Satisfaction With Public and Private Centers
Introduction: The success of rehabilitation centers depends on several factors, one of the most important of which is patient’s satisfaction. Therefore, suitable instruments must be used to assess the quality of services...
Associated Risk Factors Causing Low Back Pain Among Office Workers in Iran
ntroduction: Low back pain is the leading cause of activity limitation and work absence throughout the world among workers. Materials and Methods: Data were collected by using a self-administered questionnaire containing...
Immediate Effects of Whole Body Vibration on Rounded Shoulder Posture
Introduction: The present study aimed to determine the immediate effects of Whole Body Vibration (WBV) on Rounded Shoulder Posture (RSP) in healthy women. Materials and Methods: Thirty female students aged between 18 to...
The Relationship Between Disease Severity and Quality of Life in Patients With Heart Failure Based on Kansas City Questionnaire
Introduction: The present study aimed to determine the relationship between New York Heart Association (NYHA) classification and disease characteristics on the quality of life scores and the distribution of the scores at...
Investigating the Relationship Between Morphological Awareness and Reading Skills in the Third and Fourth Grade Dyslexia and Normal Developing Readers
Introduction: Reading is defined as the ability to understand and use written language which is done via conversion of grapheme to phoneme. Morphological Awareness (MA) is the ability of conscious manipulation of morphem...