A Review on Salesforce Integration
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2021, Vol 5, Issue 4
Abstract
Nowadays Salesforce is one of the world’s leading customer relationship management CRM programs. It helps to manage customers, sales and service in one platform and salesforce provides many automation and reporting tools. Salesforce Integration is the process of connecting Salesforce.com to other 3rd party external systems and applications like Facebook, LinkedIn, Gmail, Outlook, Hub Soft, Heroku, SAP, Oracle, Microsoft, WordPress CMS and external websites. The Salesforce API is as vast as deep blue sea because it uses an API first approach for building features on the Salesforce platform. API first means to build a robust API before designing its UI. This approach provides the flexibility to mold the data in whatever format required. Appropriate Salesforce Integration allows enough access and also allows the analysis of information. A Salesforce Integration solution is a software that puts together and oversees correspondence between Salesforce CRM and distinct frameworks, utilizing APIs to decode messages that systems exchange. The decision of a Salesforce integration pattern depends upon the number of frameworks to incorporate and their particulars, as well as the number of integration levels to enfold. Lavanya Yallanki | Yogeshchandra Puranik "A Review on Salesforce Integration" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42502.pdf Paper URL: https://www.ijtsrd.comengineering/computer-engineering/42502/a-review-on-salesforce-integration/lavanya-yallanki
Authors and Affiliations
Lavanya Yallanki | Yogeshchandra Puranik
Keywords
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