A scrutiny of finance performance of two financial enterprises customer based on evidence from Pars financial Co and the Arian financial CO, Iran
Journal Title: International Research Journal of Applied and Basic Sciences - Year 2013, Vol 5, Issue 10
Abstract
The main aim of this study is analyze and compare customer satisfaction and service quality in Pars financial Co and the Arian financial CO, Iran, and investigate the relationship between enterprise overall customer satisfaction and service quality factors. Research results revealed that all enterprise products/services in pars financial co have a mean score above the average score of 3. In Arian financial co, the customer satisfaction is very low for most all enterprise products/services in pars financial co. The highest satisfaction in service delivery systems of financial performance came from employees in both financial Co. The results of factor analysis indicate the sample was suitable for factor analytic procedure. There are significant differences between Pars financial Co and the Arian financial CO in terms of reliability, responsiveness and empathy dimensions. Multiple regression models show that all of service quality items are statistically significant for the overall quality service of Pars financial Co but tangibles are not statistically significant for Arian financial CO.
Authors and Affiliations
Amir Hassan Zarei| Senior Administrative of RIPI, Tehran, Iran, Ali Samani| Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran, Javad_khamisabadi| Member of Young Researchers and Elite Club, Tehran, Iran, email: Javad_khamisabadi@yahoo.com
Keywords
Related Articles
- EP ID EP6036
- DOI -
- Views 294
- Downloads 8
Measurement of social capital in Hamadan province of Iran
The present research was accomplished with the aim of measuring social capital in Hamadan province of Iran using descriptive method survey. The tools for collecting data were questionnaire and interview. The statistical...
Algorithm Acceleration and Data Storage Volume Reduction in Reliability Modeling within Distribution Networks
Electricity distribution network is among systems reliability of which is of great importance. They are highly complex due to their large size and hence their modeling takes a long time. This paper offers a simple algori...
Explanation ofEthical Principles from the Aspect ofRevelationRelying on the Soul'sCorporealOriginandits Spiritual Survival
This paper seeks to direct us toward a direction in which likewisethe empirical issues and the mode of nature accompanygoodand evil and benefit and harm, the supernatural world issues do so, too. In empirical issues, the...
Synbiotic yogurt production by using prebiotic compounds and probiotic lactobacilli
Synbiotic products contain both probiotic bacteria and prebiotic compounds. The aim of this study was to produce a synbiotic yogurt with desirable quality. Lactobacillus rhamnosus and Lactobacillus reuteri along with 1.5...
Study effects of marketing mix and company's image on brand equity Case study: Minoo industrial group
Brand tractability and marketing mix are effective factors on customers' loyalty. When compression is impossible, customers use image of company or brand to decision making. This study aim to ranking most important affec...