A scrutiny of finance performance of two financial enterprises customer based on evidence from Pars financial Co and the Arian financial CO, Iran
Journal Title: International Research Journal of Applied and Basic Sciences - Year 2013, Vol 5, Issue 10
Abstract
The main aim of this study is analyze and compare customer satisfaction and service quality in Pars financial Co and the Arian financial CO, Iran, and investigate the relationship between enterprise overall customer satisfaction and service quality factors. Research results revealed that all enterprise products/services in pars financial co have a mean score above the average score of 3. In Arian financial co, the customer satisfaction is very low for most all enterprise products/services in pars financial co. The highest satisfaction in service delivery systems of financial performance came from employees in both financial Co. The results of factor analysis indicate the sample was suitable for factor analytic procedure. There are significant differences between Pars financial Co and the Arian financial CO in terms of reliability, responsiveness and empathy dimensions. Multiple regression models show that all of service quality items are statistically significant for the overall quality service of Pars financial Co but tangibles are not statistically significant for Arian financial CO.
Authors and Affiliations
Amir Hassan Zarei| Senior Administrative of RIPI, Tehran, Iran, Ali Samani| Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran, Javad_khamisabadi| Member of Young Researchers and Elite Club, Tehran, Iran, email: Javad_khamisabadi@yahoo.com
A NOVEL TECHNOLOGY APPLICATION IN AGRICULTURE RESEARCH
This study introduced the application of novel technology namely camera vision system for detection and classified the maturity stage of oil palm fresh fruit bunches (FFB). Normally FFB are classified into six categories...
The relationship of business intelligence of managers in fitness club of Mashhad with the rate of customer satisfaction and loyalty
In today’s constant changing business environment, the need for useful business information is not only essential in success of a business, but also important its survival. Considering the ineffectiveness of information...
The effect of different light levels on the growth of wheat Gascogne
To study the effect of light levels on the growth of wheat, was conducted in Ardabil IAU research greenhouse during 2010. The research was carried out through in-time plate split pattern on base of completely randomized...
Empowerment and Organizational Change
Today, humans are regarded as the most important asset of organizations, and those who are in charge of organizations have found out that human resources are the main actors in all organizations. Therefore, it is importa...
Poem, the vector of literature disease
The question which has been proposed around today (contemporary) poetic literature states that whether today poem can pave a way for equal interaction with the audience? Whether today poets could create needed equilibriu...