A Study of Emergency Services in Emergency Department of a Tertiary Care Hospital in South- West Delhi.
Journal Title: International Journal of Medical Science And Advanced Clinical Research (IJMACR) - Year 2019, Vol 2, Issue 1
Abstract
Introduction: Emergency Department is the most important first point of contact for the patients in the hospital as it provides emergency services. It is also most vulnerable to criticism and censure, due to its nature of services. So it becomes absolutely essential, that it is well organized and properly managed and its resources optimized. The present study was taken up to find out the functioning of the Emergency Department of our hospital, so as to judge the quality of services being provided to the people and the level of satisfaction of the community as well as the Health care providers with the care provided.Methodology: The study was conducted in the emergency department of a Tertiary care hospital in south west Delhi. A Sample of 30 patients and 20 staff was chosen. The research used tool was a structured interview, divided into 7 sections.Results: Most of the patients and staff were satisfied with the services provided in the Emergency department, but when it came to registration and admission process, patients were less satisfied due to delay in the procedure and unavailability of beds.Conclusion- There should be a separate registration, and billing counter for emergency department. Number of beds, in the hospital should be increased so that admission process of ER patients is not delayed. ER patients waiting for admission should be given priority for admission.
Authors and Affiliations
Dr Parashuram Chauhan
Keywords
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