A study of patient satisfaction in the department of ENT with respect to facilities provided, social behaviours and overall satisfaction at district hospital, Belagavi
Journal Title: Medpulse International Journal of ENT - Year 2019, Vol 9, Issue 3
Abstract
Background: District hospitals have become important centres for providing health care in national health policies. Satisfaction levels of patients helps to assess the performance of health providers and plan effective remedial measures to improve the performance of the district hospital. Aim: To evaluate patient satisfaction in the department of ENT with respect to facilities provided social behaviors and overall satisfaction at District hospital, Balagavi. Material and Methods: This cross sectional study was conducted at ENT OPD at BIMS, District Hospital, Belagavi by using feedback forms in the form of a questionnaire. By random sampling, a total of 100 patients were included over a period of one month. Results: Overall 88.32% of patients was happy with the behaviour of staff and 11.66% was unhappy. 82% of patients were satisfied with the facilities provided. 39% patients were unhappy with the sanitary facilities provided and the overall cleanliness of the ENT OPD. Conclusion: majority patients seem to be satisfied with the services in ENT OPD, but there is a definite scope for further improvement.
Authors and Affiliations
Satish Bagewadi, Kiran S Nikam
Keywords
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