A study of patient satisfaction level in Out Patient Department (OPD) in a tertiary care hospital in Maharashtra.
Journal Title: IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) - Year 2018, Vol 17, Issue 3
Abstract
Background: Patient satisfaction is one of the important goals of any health system, but it is difficult to measure the satisfaction and gauze responsiveness of health systems as not only the clinical but also the nonclinical outcomes of care do influence the customer satisfaction. The health sector in India is characterized by a public health sector and private sector. The major reason for choosing the public health services is its inexpensiveness, availability with close proximity. However, effectiveness of health system depends upon quality of services which is largely neglected. Patients are using public health services but majority are not satisfied.Patient’s satisfaction depends on many factors such as quality of clinical services provided, availability of medicine, behavior of doctor and other health staff, cost of services, hospital infrastructure, physical comfort, emotional support and respect for patient preferences. Material and Methods: A cross-sectional study was carried out at DR.S.C.G.M.C. NANDED in 100 randomly selected patients. They were interviewed at the exit point of outpatient department during the period from 01/01/2017 to 31/12/17 after taking informed consent. The data were collected on predesigned and pretested questionnaire. Results: Most of the respondents were satisfied with availability of ser-vices, professional care, waiting time, behavior of consultant, nurses, paramedical staff and other staff. The overall satisfaction level was 73% excellent to good, 22% average and 94% respondents answered ‘yes’ to the question - ‘would you recommend this hospital to friends and fam-ily’. Out of total 68% respondents were unsatisfied with toilet facility and 56% were unsatisfied with drinking water facility. Conclusion: OPD services in a hospital need to be improved by develop- ing patient feedback system.
Authors and Affiliations
Dr. Sonali K. Kulkarni
Keywords
Related Articles
- EP ID EP369326
- DOI 10.9790/0853-1703073139.
- Views 48
- Downloads 0
Quality of Village Health & Nutrition Day Sessions in North 24 Parganas District, West Bengal, India
Background: Village Health and Nutrition Day (VHND) has been observed in India as well as West Bengal. Objectives: The aim was to study quality of VHND sessions in North 24 Parganas district, West Bengal. Methodology: Th...
Evaluation of Breast Architecture and Mass Morphology in Digital Mammography using BIRADS
Breast architectural distortion is an abnormal arrangement of tissue strands and happened linearly as an indicator of breast cancer and conceivably it has a benign cause also. This prospective analytic cross section stud...
CD 10 Expression In Colorectal Carcinoma And Premalignant Lesions In A Tertiary Care Hospital
The aim of this work is to study the tumour and stromal expression of CD10 in colorectal adenoma and carcinoma and to study the relationship of CD10 expression in Tumour prognostic factors such as Depth of invasion andTu...
Periodontal Status of HIV Discordant Couples
Periodontal diseases, especially gingivitis and periodontitis, are highly prevalent and a public health concern. Severe forms of these diseases cause ulceration of the oral epithelium, leading to entry of oral microbes a...
Study of Mucocutaneous Manifestations in Diabetes Mellitus
Introduction: Diabetes mellitus is the most common endocrine disorder with increasing incidence. 30% of diabetic persons have some type of mucocutaneous involvement from trivial to life threatening during the course of t...