A Study of Service Utilization and Client Satisfaction among Patients Attending a District Ayush Hospital in Karnataka
Journal Title: IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) - Year 2017, Vol 16, Issue 1
Abstract
Background : A multi provider health system comprising of modern as well traditional systems of medicine in the form of AYUSH is of paramount importance. Objectives: 1. To study the utilization of services by patients attending District AYUSH Hospital, Davangere. 2. To find out the client satisfaction among patients towards AYUSH services offered. Methodology: A cross sectional study was conducted among 335 patients attending in District AYUSH Hospital, Davangere in February – March 2014. Data was gathered by direct patient interviews as well as hospital records. Descriptive statistics was done using percentages and proportions. Results: Among the services offered, ayurvedic treatment was mostly sought by the patients (45%). Neurological ailments were the commonest reasons for seeking treatment in ayurveda (48%), whereas it was musculoskeletal disorders in unani (20%); gastrointestinal disorders in homeopathy (22%) and non communicable diseases in yoga (30%). Only 3% of the patients were cross referred from allopathic practitioners to AYUSH. Overall, 41.8% of the patients were satisfied and 50.7% were very much satisfied with the AYUSH services provided in the District AYUSH Hospital. Conclusion: Majority of the patients were satisfied with the services offered by the District AYUSH hospital.
Authors and Affiliations
Anandaraj R, Raghavendra SK, Kavithai P, Manu AS
Keywords
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