A STUDY ON FACTORS AFFECTING TURNOVER INTENTION OF HOTEL EMPOLYEES
Journal Title: Asian Economic and Financial Review - Year 2012, Vol 2, Issue 7
Abstract
This study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed that (1) more harmonious coworker relationships between hotel employees and a higher level of satisfaction regarding their work environment have a significantly positive effect on job satisfaction; (2) a higher level of organizational commitment among hotel employees has a significantly negative effect on turnover intention; (3) the direct effect of employee job satisfaction and salary level on turnover intention has not reached a significant level. Nevertheless, the two factors have indirect negative effects on turnover intention.
Authors and Affiliations
Chun-Chang Lee| Associate professor, Department of Real Estate Management, National Pingtung Institute of Commerce, Taiwan. ROC. No. 51, Mingsheng East Road, Pingtung, Taiwan., Sheng-Hsiung Huang| Associate professor, Graduate School of Leisure Recreation and Creative Business Management & Department of Leisure Management, National Pingtung Institute of Commerce, Taiwan. No. 51, Mingsheng East Road, Pingtung, Taiwan, ROC., Chen- Yi Zhao| Master, Graduate School of Leisure Recreation and Creative Business Management & Department of Leisure Management, National Pingtung Institute of Commerce, Taiwan, ROC. No. 51, Mingsheng East Road, Pingtung, Taiwan.
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