A Study on Service Quality and Customer Satisfaction in Bharti Airtel at Tiruchirappalli Region
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2018, Vol 2, Issue 3
Abstract
This study helps to improve the SERVQUAL model as the foremost framework for investigating service quality. The relationships among customer satisfaction and service quality variables. The results exposed that all the service quality items were decent forecasters of customer satisfaction. For managers, this finding has significant implications with concern to brand building strategies. Indications of a successful brand building strategy are identify when companies afford quality services relation to other companies within the similar industry. Dr. V. M. AnithaRajathi | Siva. M"A Study on Service Quality and Customer Satisfaction in Bharti Airtel at Tiruchirappalli Region" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-3 , April 2018, URL: http://www.ijtsrd.com/papers/ijtsrd11313.pdf http://www.ijtsrd.com/management/marketing/11313/a-study-on-service-quality-and-customer-satisfaction-in-bharti-airtel-at-tiruchirappalli-region/dr-v-m-anitharajathi
Authors and Affiliations
Keywords
Related Articles
- EP ID EP360578
- DOI -
- Views 72
- Downloads 0
Pressure Dependent of Melting Temperature for MgO and Hcp Iron
The Volume dependence of the Grüneisen parameter has been used to calculate the pressure dependence of melting temperature for MgO and hcp iron using Lindemann law. The Volume dependence of the Grüneisen Parameter has be...
Face Recognition System using Self Organizing Feature Map and Appearance Based Approach
Face Recognition has develop one of the most effective presentations of image analysis. This area of research is important not only for the applications in human computer interaction, biometric and security but also in o...
Scientific Interpretation of Mritsanrakshan Paddhati as Per Sushruta Samhita
For whole knowledge of body we have to study anatomy subject theoretically also practically. By the dissection of human cadaver. There are several methods of dead body preservation in modern science. In Ayurveda, a speci...
Experimental and Numerical Investigations on Melting Behavior of PCM in Storage Tank
The present work investigates the thermal performance of storage unit using phase change material by experimentally and numerically. Commercial grade stearic acid is used as phase change material (PCM) packed in two cyli...
Fuzzy Based Decision Making System for the Detection of Diabetic Retinopathy
Diabetic Retinopathy is disease of eye that causes injury to the retina and it may ultimately lead to absolute loss of sight. Tests which detect the diabetic retinopathy like visual acuity examination, pupil dilation, an...