A Study to evaluate Patient expectation and satisfaction in a tertiary care teaching Hospital
Journal Title: Healthline - Year 2013, Vol 4, Issue 2
Abstract
Background: Patients satisfaction is an important component of the health care industry in this competitive modern era. The concept of patient satisfaction is also rapidly changing and the hospitals are using variety of techniques to improve patient care and organizational efficiency. Study Design: The study design was cross-sectional. Methodology: A total of 422 Patients, attending the Out Patient Department of GSMCH, Banur were randomly selected and a questionnaire was developed to evaluate patient satisfaction about the outpatient department services, logistic arrangement in the outpatient departments, perception about the performance of staff, behavior of staff, support service and any other suggestions of patients. Results: 80% patients expected the physicians to discuss their problems with them,100% patients expected to be physically examined.76% respondents expected their physician to be specialist, whereas 09% respondents said that they were unable to judge a physicians clinical competence. Technically competent doctor was rated as the most important attribute of the treating physician for patient satisfaction. Conclusions:In this study, it is found that majority of the patients are satisfied with the services provided. They were satisfied with the guidance, logistic arrangements, support services, nursing care, Doctors consultation etc. and satisfaction is the desired outcome of every hospital.
Authors and Affiliations
Amrit Virk, Meenu Kalia, B Gupta, Jsdeep Singh
Keywords
Related Articles
- EP ID EP111389
- DOI -
- Views 104
- Downloads 0
Effect of Health Education on Grass Root Level Health Workers regarding Pre-Conception and Pre-Natal Diagnostic Techniques Act (PCPNDT ACT)
Introduction: The declining sex ratio of girls and women in India is a major concern for all.For proper implementation of PCPNDT Act health workers like medical, paramedical and grass root level health workers must have...
Health Talk and Demonstration- an Effective Way of Communication among Rural Population
An Assessment of Menstrual Hygiene Practices amongst Adolescent Females at Kheda District of Gujarat State, India
[b]Intoduction :[/b] In the developing country like India, females are facing many menstruation related health problems, which are significant causes of morbidity, hampering daily life. Improper menstrual hygiene practic...
A study of knowledge, attitude & practice towards contraception among married women of reproductive age group having ≤ 2 children residing in Vasna ward, Ahmedabad, Gujarat, India
Aims: To assess the knowledge, attitude & practice (KAP) towards contraception among women. Study design: Cross sectional study. Methods and Material: Total 100 married women of reproductive age...
Epidemic Investigation of Water Sources as Cause of Acute Watery Diarrhoea Outbreak in District of Mathura, India
Introduction: Cholera is one of the most important diarrheal diseases in India and continues to be an important health problem in India. Cholera is an acute intestinal infection caused by toxigenic strains of Vibrio chol...