Academic Service and Student Satisfaction: A Case Study on Sekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh – Indonesia
Journal Title: International Journal of Academic Research in Business and Social Sciences - Year 2018, Vol 8, Issue 4
Abstract
Sekolah Tinggi Agama Islam Negeri (STAIN) Teungku Direundeng Meulaboh is a community-based educational institution. Established in co-operation with the Aceh Barat District Government management authority Indonesia, STAIN will fulfil the quality services of students in all the programs it offers. Academic service is an activity or a series of the activities that occur due to interaction between the students and the staff provided by the service of the campus that aims to solve the students’ problem. In this study a qualitative method is employed to explore the important aspects related to the implementation of the academic services and administration in STAIN Teungku Dirundeng Meulaboh and the students’ satisfaction of the services quality provided by STAIN Teungku Dirundeng Meulaboh. The results found that the level of compliance of academicians to the regulations stipulated by STAIN Teungku Dirundeng Meulaboh to students’ quality services was not been optimal. The results also revealed that some of the lecturers provide the worth service by not attending classes on a time and sometimes missing the classes. Almost all aspects of service quality that include empathy, reliability, and responsiveness are not optimal. To maintain a healthy atmosphere and academic quality is necessary to develop services to the students, especially the indicators are considered the most important by students who expected to create the academic services dynamic and innovative.
Authors and Affiliations
Muhammad Ridhwan, Norizan Abdul Ghani, Syamsuar Basyariah, Mirna Ria Andini
Keywords
Related Articles
- EP ID EP562676
- DOI 10.6007/IJARBSS/v8-i4/4057
- Views 86
- Downloads 0
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