Active listening: The key of successful communication in hospital managers.
Journal Title: Electronic Physician - Year 2016, Vol 8, Issue 3
Abstract
One of the important causes of medical errors and unintentional harm to patients is ineffective communication. The important part of this skill, in case it has been forgotten, is listening. The objective of this study was to determine whether managers in hospitals listen actively.
Authors and Affiliations
Vahid Kohpeima Jahromi, Seyed Saeed Tabatabaee, Zahra Esmaeili Abdar, Mahboobeh Rajabi
Keywords
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- EP ID EP112416
- DOI 10.19082/2123
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