AI Banking Agent
Journal Title: International Journal of Computer Science & Engineering Technology - Year 2015, Vol 6, Issue 3
Abstract
Our application is designed for the web-clients of banks. Although, banks are always looking out for powerful and user friendly applications while upgrading their website [18], our platformindependent AI application uses an artificial algorithm -“String Matching” for analyzing and understanding the queries of the users like bank’s loan, account, policy etc. No specific format would be required for the users to ask questions, for instance, the question – “May I know about the personal loan tenure?” can be also asked as – “What is the personal loan tenure?” In additional to it, a user friendly speech-to-text module has been incorporated to help senior / disabled, where animated talking character would read out the answers before displaying them on the screen, and it also features ATM finder and Branch locator modules to guide the web-clients with the locations.
Authors and Affiliations
Nikhila Kamat , Michelle D’cruz , Carmelite Dabre
Keywords
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