An Empirical Study on the Student Experience of Higher Education Service Quality in Taiwan
Journal Title: International Journal of Management Sciences - Year 2015, Vol 6, Issue 12
Abstract
This study develops a multidimensional scale to measure the quality of the service offered to students in higher education. It explores theories on service quality and Importance-performance analysis in a literature review in order to discuss the nature of service quality scales. A questionnaire consisting of 31 items was developed to measure the service quality in higher education. A total of 100 students (in the pilot study) and 474 students (in the main study) answered the questionnaire using Likert scales. A construct validation using exploratory factor analysis displays a structure consisting of three factors. The study provides valuable insights into students’ perception of the quality of the services offered by universities and their satis faction levels. The final section summarizes the main conclusions and discusses the limitations of the research. This study not only provides specific analyses, but also suggests strategies; its results will help university managers identify areas of strategic focus and develop service quality strategies.
Authors and Affiliations
Yu-Chuan Chen
Keywords
Related Articles
- EP ID EP27085
- DOI -
- Views 267
- Downloads 4
The Efficiency of Saudi Arabia Insurance Companies
This paper explores the efficiency of 21 Saudi insurance companies listed from 33 companies over the period 2009-2012. In effect, the concept of efficiency concerns an insurer’s ability to produce a given set of output...
The Relationship between Employee Equity and Employee Retention among Employees in the Private Industrial Sector in Syria.
In recent years, hiring qualified employees, developing, and retaining them has been one of the most important issues for human resource management departments in business organizations. But due to the poor economic an...
On Non-Compulsory Teaching
The paper represents polemic notes concerning certain ideological aspects of teaching (in particular, teaching mathematics), namely, free will and freedom of choice, ethical aspects of teaching, liberalization of teachi...
Effect of Customer Satisfaction on Organizational Profitability, Using an Organization in the Food and Beverage Industry
This study examines the effect of customer satisfaction on organizational profitability of a reputable food and beverage industry in Nigeria. More so, to determine the relationship between customer satisfaction and org...
Co-Opetition Strategy Model of Hakkanese Culture Relics Museums
Hakkanese culture relic’s museums are cultural centers of Taiwanese counties and cities but also venues for holding cultural activities. The museums collect and revitalize local cultural resources. They can act as loca...