AN OVERLAPLESS MATURITY MODEL FOR CONFIGURATION MANAGEMENT
Journal Title: Journal of Economic Research & Business Administration - Year 2024, Vol 149, Issue 3
Abstract
IT departments often encounter challenges due to overlapping practices from various frameworks, leading to unnec-essary costs and inefficiencies. Additionally, Configuration Management (CM) processes are frequently implemented poor-ly, missing out on potential benefits. To address these issues, our research employs a Systematic Literature Review and Design Science Research methodology to develop a comprehensive and non-redundant CM Maturity Model. By integrat-ing frameworks such as COBIT, ITIL, and CMMI-SVC, our model is designed to assist organizations lacking clear im-provement strategies, those with inadequately implemented CM processes, or those seeking self-assessment. The model is also beneficial for companies managing multiple standards simultaneously. Managers can utilize this model to evaluate CM maturity before implementing various frameworks. Furthermore, we introduce the concept of "Quick Wins" to acceler-ate improvement initiatives. This research provides a practical tool for IT professionals to streamline CM processes and navigate the complex landscape of IT frameworks, ultimately leading to more efficient and effective CM practices.
Authors and Affiliations
I. S. Bianchi , J. Serrano, R. Pereira
Keywords
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- EP ID EP751155
- DOI 10.26577/be.2024-149-i3-01
- Views 44
- Downloads 0
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