ANALISIS KEPUASAN PELAYANAN OBAT PADA PASIEN DI PUSKESMAS BERSTANDAR ISO 9001:2008 DI DONGGALA KECAMATAN BANAWA
Journal Title: As-Syifaa Jurnal Farmasi - Year 2017, Vol 9, Issue 2
Abstract
Community health center is technical implementation unit of a district / municipality health service who are responsible for organizing health development in a working area. The aims of this study is to determine the relationship between drug services with the level of patient satisfaction at the pharmacy unit of Donggala community health center in Banawa subdistrict, and also to know the level of patient satisfaction and expectations by measuring with Importance Performance Analysis method to the five dimensions of service in the pharmacy unit at Donggala community health center of Banawa subdistrict. This research was conducted at the pharmacy unit of Donggala community health center in Banawa subdistrict on September 2016 until December 2016 by purposive sampling using questionnaire as instrument through Likert scale. Patient satisfaction are measured using 5 dimension of service which are tangible, relibility, responsiveness, assurance and empathy were analyzed by Importance Performance Analysis (IPA). As the result with 151 respondents at the average of gap (GAP) is -0.82 and 80.87% match rate and the most widely indicator were mapped by cartesius diagram is in quadrant A which are the quality service must still be considered and improved. This is also shows patient in Donggala community health center are still less satisfied and their expectation are still below.
Authors and Affiliations
Sri Ayu Noviyanti, Alwiyah Mukaddas, Muhamad Rinaldhi Tandah
PERBEDAAN DAYA HAMBAT ANTIBAKTERI ANTARA EKSTRAK DAUN SIRIH MERAH (Piper crocatum) DAN EKSTRAK DAUN SIRIH HIJAU (Piper betle L.) TERHADAP BAKTERI Streptococcus mutans (STUDY EKSPERIMENTAL LAB DI LABORATORIUM MIKROBIOLOGI FAKULTAS FARMASI UMI 2016)
Background: Red Betel (Piper crocatum) and green betel (Piper betle L.) is believed to have efficacy preventing dental caries disease caused by the bacterium Streptococcus mutans. Purpose: Research purpose is to review d...
PERBANDINGAN MUTU BERDASARKAN PROFIL DISOLUSI TABLET GLIBENKLAMID PATEN DAN GENERIK YANG BEREDAR DI MAKASSAR
A research of dissolution testing of patent and generic glibenclamide tablet have been done. The purpose of this research is to determine quality of patent and generic glibenclamide tablet that circulated in Makassar. Gl...
PENGARUH EFEK EKSTRAK ETANOL DAUN SIRIH ( Piper Betle Linn.) SEBAGAI ANTIOKSIDAN TERHADAP LUKA BAKAR PADA KULIT PUNGGUNG KELINCI (Oryctolagus Cuniculus)
The burn are injuries to the skin where a response to the skin and subcutaneous tissue to the trauma experienced. The burn with partial thickness is a burn that does not damage the epithelial tissue of the skin and only...
FERMENTASI NATA DARI SARI BUAH KURMA (Phoenix dactylifera) TERHADAP BEBERAPA VARIASI KONSENTRASI STARTER Acetobacter xylinum
It has conducted research on the utilization of kurma juice to several concentration variant starter Acetobacter xylinum, by measuring the thickness, weight, moisture content, ash content, and crude fiber content. Date p...
FORMULASI SIRUP EKSTRAK DAUN SENDOK (Plantago mayor L.) SEBAGAI EKSPEKTORAN DENGAN PARAMETER UJI MUKOLITIK
Traditional medicines that derive from the plants processed in the form of traditional herb have provided a lot of contribution to the maintenance the health of community. Greater plantain (Plantago mayor L.) is one of n...