Analisis Pelaksanaan Sistem Rujukan Berjenjang Bagi Peserta JKN di Puskesmas X Kota Surabaya
Journal Title: Jurnal Administrasi Kesehatan Indonesia - Year 2017, Vol 5, Issue 2
Abstract
The era of National Health Security (NHS) enacted tiered referral system start in primary health care. High number of referrals at Public Health Center (PHC) X indicates that the implementation of referral system did not go well. The objectives of this study is to confirm implementation of refferal system in PHC in the era NHS based on the regulations and policies. This was descriptive observational research and cross sectional design with implementation research method. This research used triangulation to get deep information toward referral documents include referral data, registration book, medical records, referral letter, interview with refferal officer, and observation without intervention. This research was conducted at PHC X Surabaya on the Februari-March 2017. The results showed implementation of refferal system has appropriate with the regulations and the guidelines. The implementation has appropriate with 7 section on The Regulation of Health Minister No.1 of 2012. The implementation has appropriate with Guidelines of National Health Refferal include requirement to refer patient, refferal clinical procedure, and refferal administrative procedure, however there is not appropriate implementation: informed consent, contact to refferal destination healthcare, and print out of refferal paper. Recommendation for PHC is to do informed consent and print refferal letters 2 copies.
Authors and Affiliations
Dwi Ratnasari
Penilaian Kualitas Informasi Dokumen Rekam Medis Rawat Jalan
Performance evaluation was showed that average service time from January to October 2016 was 35.56 minutes. The average service time ensuring provision of medical records of outpatients was under targets because the stan...
Pentingnya Perencanaan dalam Program Imunisasi di Dinas Kesehatan Kota Surabaya
Plannig of the health program in district level has been more dominated by top-down process. The targets specified from top level are ususally based on national projections and incompatible with the real situation in thi...
Kualitas Fungsional dan Kepuasan Pasien terhadap Perawat dan Dokter Gigi di Rumah Sakit
Background: The quality of healthcare is an important aspect to be implemented by hospitals as a healthcare facility. Doctors and nurses are human resources that directly provide services to patients. Interpersonal commu...
Analisis Kesenjangan Kualitas Pelayanan berdasarkan Kepuasan Pasien Poliklinik Saraf RS Bhayangkara Surabaya
Background: Neurological polyclinic service at Bhayangkara Hospital in Surabaya is one of polyclinics that has an increasing number of patient visits every year. To keep patients’ loyalty towards a neurological polyclini...
Analisis Beban Kerja Tenaga Rekam Medis Rumah Sakit Bedah Surabaya Menggunakan Metode FTE
Workload analysis is a human resource planning activity to determine staffs’ needs, so organization goals can be achieved. Human resource planning at Rumah Sakit Bedah Surabaya is done periodically by using Workload Indi...