Analysis of Construction Workers' Perceptions of Company Services (Case Study: PT. Konawe Multi Usaha)
Journal Title: Sultra Civil Engineering Journal - Year 2022, Vol 3, Issue 2
Abstract
In supporting the success of infrastructure development, it is necessary to have good cooperation between owners, contractors and workers which must be supported by the implementation of a project management system. A construction project is a series of activities which are generally short-term, dynamic, with varying intensity of activities and limited funds. If the project construction implementation is not managed properly, it will become a conflict or dispute between the elements involved in project implementation. In the current reform era, improving the quality of public services is a demand for workers where workers have begun to understand their rights as workers/employees. The purpose of the study was to determine the contractor's performance and to determine the perception of construction workers on the services of the company PT. Konawe Multi Usaha. The results showed that the perception of construction workers on the company's services at the company PT. Konawe Multi Usaha is rated by workers in the category of Fairly Good. There are factors that influence the perception of construction workers' satisfaction on company service satisfaction by using the Customer Satisfaction Index (CSI) analysis, the value of worker satisfaction is 73.43%, which means that the level of worker satisfaction is in the Satisfied category
Authors and Affiliations
Sitti Nurkhalisah Bachmid, Irwan Lakawa, Sufrianto Sufrianto, Catrin Sudardjat
Keywords
Related Articles
- EP ID EP710766
- DOI 10.54297/sciej.v3i2.366
- Views 60
- Downloads 0
Pengaruh Kebisingan Lalu Lintas Terhadap Ketergangguan Pegawai Kantor Bkd Provinsi Sulawesi Tenggara
Noise is unwanted sound, which can impair the health and comfort of the environment, have a source and propagates through a medium. Provincial Civil Service Agency of Southeast Sulawesi’s Office is located at the interse...
Korelasi Nilai CBR Dengan kepadatan Lapangan Subbase Course Studi Kasus: Ruas Jalan Tugu munajah Kabupaten Bombana
The durability of the road flexural pavement structure is largely determined by the performance of each layer. One of these factors is the strength and resilience of the subbase. Compaction in accordance with applicable...
Analisis Persepsi Pelayanan Kapal Malam Rute Kendari - Raha Provinsi Sulawesi Tenggara
The characteristics of night ship passengers are dominated by men, the average age of passengers is 20-25 years with a percentage value of 64%, the most travel destinations are Muna Island and the dominant service users...
Pencampuran Batu Kapur Dan Bottom Ash Sebagai Lapis Pondasi Kelas B Perkerasan Jalan Kabupaten Wakatobi
Higway is an important infrastructure facility to support economic development in a region. The pavement construction of Wakatobi Regency is known to use materials imported form Palu City and Ambon City. In Wakatobi, the...
Evaluasi Kinerja Trayek AKDP Dari Terminal Baruga Ke Berbagai Jurusan Di Wilayah Provinsi Sulawesi Tenggara
This study aims to evaluate the current performance of urban transportation within the province and analyze the need for urban transportation modes within the province. The data analysis technique uses mathematical equat...