Analysis of Quality Improvement Strategy of State Civil Apparatus to Support Local Government in Indonesia
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 8
Abstract
The wider democratization process of direct elections, strong representation systems, and increasingly intensive public participation in demanding quality services, has made the government intervene in providing services, and is relevant if it relies solely on the role of private institutions that often prioritize benefits rather than pay attention to rights society in public service. Quality services require the presence of an apparatus possessing knowledge, skills, expertise, technological skills, and always ready to provide a polite, courteous service and understand the needs of the community. During this time, improving the quality of civil state apparatus is normative, conducted by the central government, local governments only include employees in education and training for civil servants. Implementation by the central government begins with the identification of training needs, formulates and sets the agenda of training, implementation, evaluation, and ongoing employee development, although not yet able to reach all employees in the region. The regional governments themselves have not had a clear strategy regarding the improvement of the quality of civil state apparatuses that support the implementation of governance, development and public services in the regions. This is due to the lack of local political elite support, the lack of available budget, the commitment of political elites who are less concerned with quality services, the low understanding of the obligation to provide quality services, and the low innovation of local leaders to establish strategies to improve the quality of the appropriate civil state apparatus, as a capital to create effectiveness in local governance.
Authors and Affiliations
Jamal Bake
Keywords
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- EP ID EP412309
- DOI 10.9790/487X-2008022940.
- Views 41
- Downloads 0
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