Analysis of Service Level of Trans Metro Pasundan Bandung Raya Corridor 2 Based on Importance Performance Analysis and Customer Satisfaction Index
Journal Title: Engineering and Technology Journal - Year 2024, Vol 9, Issue 04
Abstract
Trans Metro Pasundan is an integrated highway bus system serving the Greater Bandung metropolitan area, West Java. This service is a program from the Ministry of Transportation of the Republic of Indonesia through the Directorate General of Land Transportation, and Bandung is the eighth service after Makassar and Banyumas in the Bus Friends Buy the Service (BTS) service purchasing program. The purpose of this study is to assess the operational performance and user satisfaction of the Trans Metro Pasundan Corridor 2 Greater Bandung transportation system, as well as to identify service conditions based on World Bank standards and Ministerial Regulation No. 29 of 2015. A sample of 105 respondents was selected from a population of 369,320 Trans Metro Pasundan Corridor 2 passengers using the Slovin's formula. The research findings indicate that the load factor and travel time meet the standards, although some load factors do not meet the criteria. Priorities for improving passenger satisfaction include providing facilities at shelters/stops, availability of polls, among others. The Customer Satisfaction Index of 73.078 suggests that passengers are "Satisfied" with the service performance.
Authors and Affiliations
Muhammad Gibbran Madani, Muhammad Isradi , Acep Hidayat , Kukuh Mahi Sudrajat , Hendy Yusman Firdaus , Joewono Prasetijo,
Keywords
Related Articles
- EP ID EP733692
- DOI 10.47191/etj/v9i03.06
- Views 62
- Downloads 1
VISUALIZING COATNET PREDICTIONS FOR AIDING MELANOMA DETECTION
Melanoma is considered to be the most aggressive form of skin cancer. At present, the evaluation of malignancy is performed primarily by invasive histological examination of the suspicious lesion. Developing an accurate...
A NOVEL ALGORITHM FOR REDUCING ENERGY CONSUMPTION IN WSN AND RFID INTEGRATED NETWORKS
Wireless sensor networks (WSN) and radio frequency identification (RFID) are base technologies employed in decentralized dynamic environments. In the hybrid network that is induced by integrating RFID and WSN, RFID data...
Modeling of GPM and LPM in Centrifugal Pump for Obtaining Hydraulic Flow Pattern Types
The types of hydraulic flow patterns in laboratory testing through the use of physical modeling tools often encounter several challenges when confronted with the use of empirical model scales, namely, the issue of scale....
Elements of Delays in Construction Management of DPWH Aurora District Engineering Office
The Department of Public Works and Highways Department is the engineering and construction arm of the government, whose primary role is to constantly innovate in order to meet the best standards of competence when buildi...
CM-DQN: A Value-Based Deep Reinforcement Learning Model to Simulate Confirmation Bias
In human decision-making tasks, individuals learn through trials and prediction errors. When individuals learn the task, some are more influenced by good outcomes, while others weigh bad outcomes more heavily. Such confi...