ANALYSIS OF THE EFFICIENCY OF APPLYING THE QUALITY MANAGEMENT SYSTEM IN INDUSTRIAL ORGANIZATIONS
Journal Title: Challenges of the knowledge society ( Provocari ale societatii cunoasterii ) - Year 2017, Vol 9, Issue 11
Abstract
In this article we propose to illustrate the methodology of measuring and assessing the impact of quality systems on the performance of industrial businesses. If in terms of the total quality management system – TQM, the impact may be measured by comparing the business performance with a reference standard (for instance ISO 9001), which records the difference compared to the performance prior to implementing the TQM, or, on rarer occasions, by optimizing the costs of quality with the help of econometric models, for the integrated quality improvement system, comprising of the TQM system based on the ISO standards and the Kaizen management system, which we propose and assess within this article, the efficiency/performance will be measured through a methodology based on analyzing the evolution of financial indicators for business performance. This approach was implemented as a result of findings from the businesses where we have been provided with documentation, and where the calculation and assessment of quality system operation efficiency by optimizing costs using the classic or improved econometric models is not approved by the management.
Authors and Affiliations
Andrei DIAMANDESCU
Keywords
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