Analysis of the Influence of Consumer Trust, Perceived Benefits, and Usage Risks on QRIS User Satisfaction with Ease of Use as a Mediating Variable: A Case Study of Jatinegara District, East Jakarta

Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 10

Abstract

This research aims to analyze the influence of consumer trust, benefits, and risks on user satisfaction with QRIS (Quick Response Code Indonesian Standard) through ease of use. In today’s era, payment or transaction systems are mostly conducted online using QR code scanning. Therefore, this research focuses on understanding the extent to which trust affects consumer satisfaction in using QRIS as a payment tool and explores the benefits of QRIS usage for the community. Additionally, the research assesses the impact of risks associated with using QRIS on user satisfaction. Ease of use serves as a mediating factor contributing to user satisfaction as the final outcome. The research employs stratified sampling as the sampling method. Data collection methods include interviews, observations, and distributing questionnaires. The analysis is conducted using SmartPLS 4 with Path Coefficient testing to measure the direct influence of independent variables on the dependent variable. The final results of this study are expected to provide insights specifically for QRIS service providers and developers.

Authors and Affiliations

Alvaro Clementino Rudolf, Aris Budi Setyawan

Keywords

Related Articles

Impact of Religiosity on Purchase of Beauty Products in Pakistan

Religion is an integral component of Pakistani culture with a growing impact that cannot be belittled by advertisers. The purpose of this study is to understand the dominant purchase element and its impact over customer...

The Impact of Digital Marketing on Customer Buying Decision, Empirical Study Based on Georgian Market

Purpose - The objective of the study is the concept of digital marketing, identification, and analysis of the factors that affect the Georgian customers – to buy online and not offline with traditional methods. A detail...

Study on the Ratio of Dependence of Non-Productive Age Population to Productive Age Population in West Nusa Tenggara, Indonesia

This paper aims to analyze and examine the level of dependence of the non-productive age population on the productive age population. There are two age categories of non-productive age population, namely the age of 0-14...

Analysis of Communication Patterns and Their Impact on the Performance of Koperasi Unit Desa Wargo Tani Makmur Employee

This study's objective is to look into and assess how Koperati Unit Desa Wargo Tani Makmur employees' performance is affected by their communication styles. Quantitative methodologies are implemented in this investigatio...

Occupational Stress Management of Truck Drivers and its Effect on Road Safety: Evidence from Petroleum Tanker Drivers in Lagos State, Nigeria

The feeling of apathy among truck drivers regarding managing their health and work stress is endangering lives and properties on Lagos roads. The study examined occupational stress management of truck drivers and on road...

Download PDF file
  • EP ID EP750272
  • DOI 10.47191/jefms/v7-i10-53
  • Views 33
  • Downloads 0

How To Cite

Alvaro Clementino Rudolf, Aris Budi Setyawan (2024). Analysis of the Influence of Consumer Trust, Perceived Benefits, and Usage Risks on QRIS User Satisfaction with Ease of Use as a Mediating Variable: A Case Study of Jatinegara District, East Jakarta. Journal of Economics, Finance and Management Studies, 7(10), -. https://europub.co.uk/articles/-A-750272