Analysis of Transit User Satisfaction using Structural Equation Models
Journal Title: International Journal of Engineering and Science Invention - Year 2018, Vol 7, Issue 4
Abstract
This study aims to understand the relationships among various transit system and service variabl es and transit user satisfaction. The dataset is utilized to test the hypothesis postulated in this study using Struct ural Equation Models. According to results of models, transit information service is the most valuable service ef fecting on satisfaction. Also, transfer service and staff/human service are also very crucial factors effecting on user satisfaction, which are somewhat different to information service because transfer service is significantly d ependent on transport facility plans and design and staff/human service is related to human resources. In order to implement the transit system successfully, the system is viewed from user perspective, which is revealed by us er satisfaction. Hence, system and service components effecting on user satisfaction should be identified, into w hich resources should be put in order to enhance the satisfaction effectively..
Authors and Affiliations
Sunyoungahn .
Keywords
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