Analyzing the Quality Management Process in Healthcare Sector
Journal Title: Scholars Journal of Engineering and Technology - Year 2017, Vol 5, Issue 1
Abstract
This paper is concerning the quality management in the two different private Erbil hospitals. The reason behind choosing this topic and those two different private hospitals is that they both are in same environment of practicing same obligation; however, both are totally different from each other. Therefore this paper is examines the quality management and the service in those two different hospitals in terms of productivity, quality, registry and its responsibility. During about more than five visits to each hospital and interviewing managers, employees and its patients the concepts of their management of capturing the essence to the service provided and quality management in both hospitals observed clearly. The quality management of the private hospital in general was very different from other hospital. One of the main reasons behind this was lack of quality principles in this hospital. Hence, comparing it to the service provided at the private hospital, except for that they both are private hospitals the majority of the other features were massively is in contradictory. Keywords: Quality, management, total quality management, healthcare, hospital.
Authors and Affiliations
Dr. Uma Shankar Singh
Keywords
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