Application of Methods of the Waiting Line Theory in Economic Analysis of Operations with Electronic Money
Journal Title: Проблеми економіки - Year 2015, Vol 2015, Issue 1
Abstract
The article focuses on the study of the waiting line theory and application of its methods and principles while analyzing operations with electronic money in cash desks of various establishments, among them commercial enterprises and banks. The work analyzes cashiers’ operating results on the basis of data from the real sector of economy. The author proposes a mechanism for analysis of cashiers’ work taking into account the factors which have an effect on their operating results reflected in the number of customers served per unit of time. Besides, the author conducted modeling of changes in the indices of the cash desk performance capacity based on the results of replacement of methods that customers use to put money into the cash desk: transition to non-cash transactions by using only bank cards and electronic money. The study proves that decreased amount of time that customers spend on paying for goods or, for example, settling bills in bank cash desks, influences the cashier’s operating efficiency by increasing the customer traffic, as well as the quality of customer service and reduction in costs associated with maintenance of the cash operating units.
Authors and Affiliations
Oleksandr Melnychenko
Keywords
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