Approaches on the Quality Evaluation of the On-line Public Services (e-ServEval)
Journal Title: Romanian Journal of Human - Computer Interaction - Year 2008, Vol 1, Issue 3
Abstract
This paper describes two categories of approach (general and specific) regarding the quality evaluation of the on-line public services. The specific approach presents the e-ServEval model, designed and experimented in a national research project. The model takes into consideration characteristics regarding the quality of the interface, the quality of the interaction and of the result (outcome). The model is validated in relation to external factors (the user’s satisfaction and the intention of using the service).
Authors and Affiliations
Alexandru Balog
Keywords
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