Approaches on the Quality Evaluation of the On-line Public Services (e-ServEval)
Journal Title: Romanian Journal of Human - Computer Interaction - Year 2008, Vol 1, Issue 3
Abstract
This paper describes two categories of approach (general and specific) regarding the quality evaluation of the on-line public services. The specific approach presents the e-ServEval model, designed and experimented in a national research project. The model takes into consideration characteristics regarding the quality of the interface, the quality of the interaction and of the result (outcome). The model is validated in relation to external factors (the user’s satisfaction and the intention of using the service).
Authors and Affiliations
Alexandru Balog
Keywords
Related Articles
- EP ID EP28773
- DOI -
- Views 398
- Downloads 10
Ignoring Irrelevant Information on Displays
This paper presents empirical and modeling work aiming to contribute toward a coherent theory of how humans select relevant information and discharge irrelevant information presented on displays. Two empirical studies ar...
Software tools for the analysis of subliminal testing tasks in facial microexpressions recognition
The facial microexpresions had been situated in the main stream of research for over 5 decades. Therefore, Eakman highlighted two main directions: the possibility to learn the facial microepressions and to learn how to...
A User Centered Approach in Designing a Career Decision Making Assistant
The present paper analyses the results of a user need research during the development of an intelligent assistant to support decisions in choosing the specialty in higher education. Our research was composed of multiple...
Studies on Data Visualization and Infographics
In this article a series of contributions are described regarding the data visualization domain and infographic design on behalf of two case studies. The first represents an original approach towards social network data...
Equality of Chances by Promoting the Accessibility in the Development of Interactive Systems
The equality of rights and chances for all citizens is one of the most discussed and supported issues in the international public opinion. This issue has a special value also in projects started by the European Union. Pa...