ASSERTIVE COMMUNICATION SKILLS
Journal Title: Annales Universitatis Apulensis series Oeconomica - Year 2010, Vol 12, Issue 2
Abstract
Assertive communication is the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your own rights, needs and personal boundaries. Assertive communication skills create opportunities for open discussion with a variety of opinions, needs and choices to be respectfully heard and considered in order to achieve a win-win solution to certain problems. It can strengthen your relationships, reducing stress from conflict and providing you with social support when facing difficult times.
Authors and Affiliations
Maria Pipas , Mohammad Jaradat
Keywords
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