Assessing the applicability and usability of patient satisfaction levels as a tool for judging quality of service in a medical college hospital in Punjab, North India
Journal Title: Public Health Review - Year 2016, Vol 3, Issue 5
Abstract
Introduction: Healthcare industries have seen recent movements towards continuous quality improvement at the global level. Patient satisfaction is one of the established yardsticks to measure success of the services being provided in the health facilities. Aims and objectives: 1) To review satisfaction rates among patients admitted in a Medical College hospital. 2) To evaluate applicability and usability of carrying out evaluation of patient satisfaction for hospital services as an indicator of quality of services. Material and Methods: A comparative review study of patient satisfaction rates was done in two phases, first in July- August, 2013 and then in March – April, 2015 among indoor patients being discharged admitted in major wards at Rajindra hospital (GMC Patiala). Results and Discussion: Most of the patients were from underserved sections of the community. Patients show higher satisfaction levels with the services and care provide by hospital staff. Regarding basic amenities, availability of toilets/hand washing facility in the wards, cleanliness in the toilets and wards, adequacy of Fans / Lights in the wards has been stated to be much improved by the patients but 72 % respondents are claiming unavailability of drinking water. Patient satisfaction rates act as a reliable and rapid tool for assessing regular developmental activities and projecting the shortcomings to higher authorities. Conclusion & Recommendations: Assessing satisfaction of patients is simple and cost effective way for evaluation of hospital services. Regarding applicability and usability of such patient satisfaction survey, we conclude that it must be incorporated in routine hospital functions.
Authors and Affiliations
Sumeet Singh, Verinder Verma
Keywords
Related Articles
- EP ID EP230319
- DOI 10.17511
- Views 63
- Downloads 0
Self medication: Rising trends
Self-medication is rapidly evolving major public health concern. Pharmacists or pharmacy attendants play an important role in fostering self-medication among the public and this is supported with the increasing consultat...
Medico-social challenges of ex-serviceman and their spouse: a cross-sectional study in Punjab
Background: Due to arduous and hazardous nature of their duties in varied inhospitable terrain Ex-army servicemen are more prone to various psycho-somatic and chronic health problems, and they need assistance for resettl...
Prevalence of hypertension and its risk factors among adults in central Kerala
Introduction: High blood pressure is both preventable and treatable. Community based studies on the prevalence of hypertension is now necessary to assess the prevalence of hypertension & its risk factors. Epidemiological...
Effect of nurse directed rehabilitation programme on quality of life among patients with HIV attending care and support centers of Kottayam district, Kerala, South India
Background: HIV has become a long-term condition, which not only affect the physical health, but also lead to psychological and social problems. Nurse directed rehabilitation programme may help people by improving their...
Exclusive Breast feeding Practices among Yoruba and Hausa ethnic groups in South West Nigeria: a comparative Study
Introduction: Knowledge and attitude of mothers towards the practice of exclusive breast feeding is high, however, in spite of the advantages accrued to its practice, the practice of exclusive breastfeeding is low among...